Dear Sir/Madam,
What a glowing review!
I am so glad you had such a great experience at Shangri-La Bosphorus, Istanbul and truly honored for your kind words about your stay, our facilities, and our service.
You have left us all humbled and I would like to personally thank you for your acknowledgement.
I will certainly ensure that Engin, and all the other colleagues you have recognized in your review, are also thanked for their service behavior and hospitality skills.
Thank you again for taking the time to review your recent stay, and I do hope we will have the pleasure of welcoming you back very soon.
Yours Sincerely,
General Manager