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1 - 6 条点评,共 2,187 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月27日的点评 通过移动设备发表

我们以前住过其他皇冠假日酒店,但这家酒店的品牌形象实在很差,需要好好翻修一下了。我们房间的地板走廊非常破旧,也有一种刺鼻的气味。一天晚上,我们在大厅喝了几杯酒。第二天早上,当我们走过那里时,酒瓶和玻璃杯还在同一张桌子上。当我把这件事告诉大厅的那位先生时,他对这件事毫无反应、漠不关心。员工实在是需要学一下人际交往技巧了,甚至需要问你的房间号才能区别出谁是顾客!最后,餐厅里的领班阿卜杜勒和托里是唯一愿意帮助我们的员工。不好意思,我不能,也不会推荐这家酒店。

1  感谢 DEISE_Worldwide
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.ie 查看原文
hadar1020,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年10月27日已回复
Google 翻译

Dear DEISE_Worldwide

Thank you for choosing to stay at Crowne Plaza Jerusalem. We regret that your recent stay at our property did not meet your expectations.
We wish you would have informed any of our team members, so we could have tried to rectify your experience and perhaps you could have left with a better impression. While we have very high standards for which we are very well known, it is equally important that we customize our guest's experience.
I would truly appreciate it if you could give us another chance to prove to you that can do much better.

Kind Regards,
Hotel Management.

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月25日的点评 通过移动设备发表

员工不友好,入住手续花了一个半小时。房间里有霉菌,而且气味难闻。电梯不能正常工作,上下要花10分钟。酒店自己的停车场还会收取你停车费。我希望每晚750谢克尔的价格,至少房间是干净的。

1  感谢 Tommy F
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
hadar1020,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年10月27日已回复
Google 翻译


Dear Tommy F,
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.
Sincerely yours,

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月15日的点评 通过移动设备发表

我刚回到家,之前在耶路撒冷皇冠假日酒店住了10天。这家酒店最近翻修过的客房和升级后的商务酒廊可以俯瞰整个城市。我们所有的意见(比如房间里的网络问题)都是Revital(酒店客服/公关代表)在几小时内解决的。做得好!

感谢 halpst
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hadar1020,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年9月12日已回复
Google 翻译

Dear Guest,

We are delighted you had such a wonderful experience at the Crowne Plaza Jerusalem Hotel the value of accommodating our guests to the fullest. We are proud to hear when a guest enjoys the hotel services.
We hope to see you back again very soon.

Best Regards,
Hotel Management

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2019年7月15日的点评

我们到达时,有脏水被从大厅中扫出并沿着车道流淌。无法判断是不是发生了火灾或什么事情!有一条像消防水带一样的大软管。明显看得到很多地方在施工。当我们询问时,酒店向我们保证房间已经装修过了。找了几个工作人员交涉,同意将我们升级到更好的房间。太可怕了!房间很脏、 地板似乎很长时间没有用吸尘器打扫过、窗帘上有洞等等问题。房间非常小。床很好,床单看起来很干净。我们缩短了在这的住宿时间,提前退房了。非常令人不愉快。

感谢 barb a
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
hadar1020,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年9月13日已回复
Google 翻译

Dear

Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for failing to meet your expectations regarding our facilities and the condition of the room you were given. Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.

While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.

Sincerely,


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2019年7月14日的点评

酒店靠近山上,但步行10分钟可到火车站,我们的房间有一个漂亮的阳台,可以呼吸新鲜空气。房间整洁,略大于平均水平。虽然他们花了几个小时才找到我房间里一个丢失的电视遥控器,但自助晚餐和早餐很棒,有很多选择和种类。还有一个非常漂亮的游泳池,但我们没有时间尝试。

感谢 PreciousWalker1818
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.en.tripadvisor.com.hk 查看原文
hadar1020,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年9月13日已回复
Google 翻译

Dear PreciousWalker1818

We are delighted you had such a wonderful experience at the Crowne Plaza Jerusalem Hotel the value of accommodating our guests to the fullest. We are proud to hear when a guest enjoys the hotel services. We hope to see you back again very soon.

Best Regards,
Hotel Management

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2019年5月17日的点评 通过移动设备发表

很难去评判一家正在翻新的酒店。整个大堂区域正在重建改造中。我希望他们能把房间也翻新一下。书桌的椅子坏了,我不得不利用枕头才能舒服地够到桌子。房间又旧又破,还有点脏。一个优势是有很多插座。21楼的休息室很漂亮,但是选择有限,我今晚在那里的时候也没有给我续杯。至少在装修完成之前,我会去其他的酒店住。

感谢 great_squasher
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IHGService,耶路撒冷皇冠假日酒店 的 Guest Relations Manager,回复了这篇点评2019年6月1日已回复
Google 翻译

Hello great_squasher,

Thank you for leaving us your review and for making us a part of your 2-night trip here in Jerusalem. We are grateful that you've chosen the Crowne Plaza to host you.

We promise to make your business travel work by providing you our best-in-class facilities and amenities, great_squasher. Yes, even if we are in the midst of upgrading our hotel, we take the extra step to make sure your experience will not be compromised. I'm sorry for what you perceive of our rooms, the lobby, and our lounge.

Despite the hiccups, it made me smile that you found the presence of several sockets a good plus. Don't worry, I took the necessary steps to ensure our management gets to read your post and be discussed amongst all concerned staff. We are always on the lookout for ways to make your experience memorable. Reviews such as this goes a long way in identifying areas where we can improve.

Thank you for taking the time to let us know about your stay with us. As soon as the hotel is 100% finished, I will be looking forward to your next visit and I'm positive to make it better.

Kind regards,

Frank A.
Case Manager
IHGService

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