管理非常差。工作人员非常粗鲁。接待员白人、呆滞、胖、矮的女孩和瘦的女孩提供的服务很差。食物不好。房间不干净。服务非常非常差。
管理非常差。工作人员非常粗鲁。接待员白人、呆滞、胖、矮的女孩和瘦的女孩提供的服务很差。食物不好。房间不干净。服务非常非常差。
管理非常差。工作人员非常粗鲁。接待员白人、呆滞、胖、矮的女孩和瘦的女孩提供的服务很差。食物不好。房间不干净。服务非常非常差。
管理非常差。工作人员非常粗鲁。接待员白人、呆滞、胖、矮的女孩和瘦的女孩提供的服务很差。食物不好。房间不干净。服务非常非常差。
Dear _K441HY,
Thank you for taking the time to share your feedback with us. I am deeply sorry to hear about your recent experience at our hotel.
We strive to provide exceptional service and maintain high standards in all aspects of our hotel. It is clear from your feedback that we did not meet those standards during your stay, and for that, I sincerely apologize.
To better understand and address your concerns, could you please provide more details about your experience? Specific information about the issues you encountered will help us make the necessary improvements.
Your feedback is valuable to us, and we appreciate the opportunity to resolve these matters.
Thank you again for your comments. I hope we can have the opportunity to serve you better in the future.
今天和朋友第一次来Sedona住，我们都很enjoyed。从我们房间就可以看到Inya湖，非常漂亮。游泳池也特别棒，很有度假的感觉。不得不说这里的健身房，宽敞明亮，可以边运动边看到泳池，在这里运动完感觉心情都变好了很多。这边的前台工作人员也非常热心，他们都非常耐心和真诚。要特别感谢Nyo，感谢你非常用心的打扫我们的房间。但是唯一不好的一点是，如果想去Myanmar Plaza，真的要绕好远的路。这点我觉得是可以改进一下。如果下次还有机会，我还会很想回到这边。下次希望可以在这边待得更久一点…
Dear 23caressec, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you and your friends enjoyed your first visit to Sedona and that you found our amenities, including the picturesque view of Inya Lake, our swimming pool, and spacious gym, to your liking. We're delighted that your stay felt like a relaxing vacation.
We greatly appreciate your kind words about our staff and especially Nyo, who ensured that your room was cleaned with utmost care. We'll be sure to pass along your compliments to them—it will surely make their day!
Regarding your feedback about accessibility to Myanmar Plaza, we understand your concern and will definitely take it into consideration for future improvements. We're constantly striving to enhance our guests' experiences, and your input is invaluable in this process.
We would be thrilled to welcome you back for another memorable stay with us. When you return, we hope you'll have the opportunity to prolong your visit and further indulge in the tranquility and comfort Sedona has to offer.
Once again, thank you for choosing to stay with us and for sharing your feedback. We can't wait to host you again soon!
Inya翼楼才3年。有可以俯瞰湖面的干净的新房间。房费包括免费洗衣服务（每天3件）、免费迷你吧和一个睡帽。每个人都很专业，很友好。特别要感谢前台的Khine Thinzar、行李员Kyaw Htet Saung和早餐时的Kyaw Htay Win。缅甸广场就在马路对面。服务无懈可击。不过，你必须确保你预订的是Inya翼楼。花园翼楼是一个很老很脏的三星级酒店，想着是同一批员工运营，所以服务也不错。
Dear Sam W, Our team greatly appreciates your excellent review. We are happy that you have chosen to stay at Sedona Hotel Yangon. Thank you also for your positive comments about our amenities at Inya Wing and service. The commendation you had for bellman Kyaw Htet Saung and Kyaw Htay Win at breakfast made a great impact to our team’s morale making them want to work harder to please our guests. We look forward in welcoming you again to your home in Yangon!
我在缅甸仰光旅游的时候，在仰光皇家湖的塞多纳酒店发现了一家名为Tiger Hill的中餐馆，这家餐馆的食物非常美味，服务也非常好。特别是文森特先生、史密斯先生、纳尔逊先生和凯文先生，他们是非常乐于助人、热情友好的服务人员。谢谢你们，我会再来的。
Dear sallyo656, Thank you for your excellent feedback. We appreciate your very good comments and we will definitely share with the team. Please let us know when you plan to visit Yangon again so we can provide utmost assistance. We look forward to be of service to you again.
我非常喜欢这家酒店。所有员工都很热情，你会感觉像是家人在欢迎你。健身设施是世界一流的标准，配备了先进的健身器材，每天晚上我都要花2个小时健身。此外，那里的教练非常专业、热情和耐心，他有着大肌肉和笑容。
Dear Cfoloo, Your excellent feedback is greatly appreciated. Thank you for your excellent comments about our staff service and fitness facilities. We look forward in welcoming you back. See you again soon!
我们和Linn小姐的助理度过了一个愉快的周末，她在前台迎接我们，并把我们带到我们的房间，因为我们告诉她我们第一次来的时候预订的房间是和一位男士的预订房间重复了。我们住在第08层，可以看到游泳池的景色。我们订了不含早餐的房间，但我们可以在旅馆对面的地方找到许多美食。酒店设施齐全，但空调太冷了，我们试图把温度调到25摄氏度，但没有成功。
Dear BinL133,
Thank you for your feedback as it is very important to us.
We are concerned about the room booking you had the first time and the cold air conditioning. We sincerely apologize if this is how you have experience. Your comments will be shared with the department heads concerned.
We hope you would indulge in us and sincerely wish we are given another opportunity to redeem ourselves. Please do not hesitate to contact me at henry.lee@sedonamyanmar.com if your travel arrangements brings you back to Yangon in the not too distant future.
Best regards,
Henry Lee
General Manager
