Dear Bonitakks,
Warm greeting from Lotte city hotel Mapo.
Thank you for taking the time to share your review of your stay.
We deeply apologize for any inconvenience during your stay.
Because of sanitation problems, We're replacing a new cup every day.
We always try to do our best for our guests.
I hope we will have the opportunity of welcoming you back.
Best regards,
J.H. KIM
General Manager
LOTTE City Hotel Seoul Mapo