前台服务人员工作流程不一，没有同意标准化，经常难以理解客户需求。
例如信用卡的消费，预付以及取消等简单的刷卡都不熟练。。。。给人感觉不太聪明
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Olivier K
澳大利亚沃加沃加诺富特江南国宾酒店的点评
2016年9月1日点评
与这家酒店合作收集的点评
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com查看原文
NovotelSeoulGN，诺富特江南国宾酒店 的 제너럴 매니저，回复了这篇点评
回复时间：2016年9月4日
Dear Olivier K,
Fortunatedly, we are located in the centre of Gangnam Area with lots of restaurants, bars and shoppings! Glad that you enjoyed your stay. Looking forward to welcoming you back.
Mike Brown
General Manager
Fortunatedly, we are located in the centre of Gangnam Area with lots of restaurants, bars and shoppings! Glad that you enjoyed your stay. Looking forward to welcoming you back.
Mike Brown
General Manager
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评，共 2,207 条
andy20202020
韩国首尔
1
入住日期：2019年12月
与 Accorhotels.com 合作收集的点评
询问关于 诺富特江南国宾酒店 的问题
感谢 andy20202020
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
H1633-NAG，诺富特江南国宾酒店 的 Guest Experience Manager，回复了这篇点评2020年1月7日已回复
Dear andy20202020,
Warm greetings from Novotel Ambassador Seoul Gangnam.
First of all, thank you for taking your time to tell us about your experience at Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies.
Regarding professionalism of staff in bill settlement, it will be shared with the relevant department for improvement.
And, we will train our staff so that the same case will not be repeated in the future.
Once again, we would like to apologize for the inconvenience caused. We will do our best to prevent the same issue.
We hope that you will stay with us again so that we may show you how we have improved.
Sincerely,
Lea You
Guest Experience Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Reijo K
英国伦敦
812
酒店在江南区，周围有很多餐厅，我猜夜生活也很丰富。非常热闹的区域，但是酒店远离嘈杂，所以很宁静。员工乐于帮助，能力很强，对周边很了解。英语说的很好，所以沟通无障碍。很棒的酒店-不管是休闲还是出差都很合适。从仁川机场到酒店有摆渡车，很划算。
与这家酒店合作收集的点评
询问关于 诺富特江南国宾酒店 的问题
感谢 Reijo K
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
H1633-NAG，诺富特江南国宾酒店 的 프론트 매니저，回复了这篇点评2019年9月2日已回复
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. We will share your comments with our team. It must be sure that it will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
-David Jung /Front Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
b00nb00n
新加坡新加坡
1218
通过移动设备发表
酒店位于商业区，我是来出差的。房间宽敞舒适。床很舒服，在我逗留的几天里睡得很好。酒店距离最近的地铁不到5分钟路程。但是请注意，酒店是位于坡上，所以在外面呆了一整天后，你必须走上坡才能回到酒店。总的来说，酒店令人印象深刻！
询问关于 诺富特江南国宾酒店 的问题
感谢 b00nb00n
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.co.uk 查看原文
NovotelSeoulGN，诺富特江南国宾酒店 的 Guest Experience Manager，回复了这篇点评2019年8月7日已回复
Dear.b00nb00n
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Daniel Baek
Guest Experience Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Daniel T
泰国曼谷
7
离火车站很近，走路就可以去吃江南区路边摊。这是个很舒适的地方，有很好的健身设备。如果你想快速买点东西，街对面就有便利店。
与 Accorhotels.com 合作收集的点评
询问关于 诺富特江南国宾酒店 的问题
感谢 Daniel T
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
NovotelSeoulGN，诺富特江南国宾酒店 的 Guest Experience Manager，回复了这篇点评2019年7月26日已回复
Dear.kayzthe3
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Daniel Baek
Guest Experience Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
点评翻译： 此点评由Tripadvisor全球志愿者翻译而来，查看 原始英语点评
Global45659557410
1
那儿里好的酒店。我相信所有旅客包括我自己都在这家酒店度过了一段美好的的经历。另外，这家酒店的食物美味可口，而且气氛也很棒。
与这家酒店合作收集的点评
询问关于 诺富特江南国宾酒店 的问题
感谢 Global45659557410
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。原文语言为英语，源自www.tripadvisor.com 查看原文
NovotelSeoulGN，诺富特江南国宾酒店 的 Guest Experience Manager，回复了这篇点评2019年7月11日已回复
Dear.Global45659557410
We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Daniel Baek
Guest Experience Manager
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。