Greetings from Grand Hyatt Seoul.
We appreciate the opportunity to serve one of our most valued, World of Hyatt globalist members. As part of the worldwide Hyatt family, we truly appreciate your loyalty and support of Hyatt and thank you for choosing Grand Hyatt Seoul for your stay in our city. As you mentioned, our hotel is located in the center of the city, high atop Namsan Mountain, providing iconic views of the Han River and surrounding mountain parkland. The views are ever-changing as you move around the hotel, providing a spectacular panorama of the city.
We are pleased that you enjoyed your dining experiences, especially the Steak House, which is one of the many dining emporiums in our “322 Sowol-ro” gourmet alley. The pira charcoal oven is unique in the city and turns out some of the best charcoal grilled steaks you will find anywhere, all with beautiful city skyline views.
Thank you again for your review and please come back and visit us again soon.
Thank you for visiting our GRAND HYATT SEOUL on your recent business trip.
We can’t help but agree with your opinion on our stunning views.
We offer the convenience of a central city location, but the seclusion of a city resort high atop Seoul’s most prominent mountain. We are sorry that you found our prices a bit expensive. Please bear in mind that Seoul is one of the world’s most expensive cities and those costs are unfortunately part of a hotel’s pricing.
We do offer many flexible price points and encourage guests to check our special offers and select the room option that best meets their budget.
Thank you very much!
Greetings from Grand Hyatt Seoul.
We appreciate your review of your recent stay experience at the hotel.
We are so happy and honored to have met your expectations.
We are certain that your next visit will be equally comfortable,
and would like to suggest you try and spend a few more days on property
to fully explore the comforts and excitement that Grand Hyatt Seoul and the city have to offer.
Thank you very much again for staying at Grand Hyatt Seoul!
Hyatt 系一个好出名既连锁酒店品牌 当中Grand Hyatt 都系五星级既行列 所以事前好期待
但估唔到好失望 酒店房间比想像中残旧 厕所个浴缸好旧 硬件都算 最意想不到既系打去room service no one answer ! 真系住咁多酒店 第一次见
而且我搭的士番黎 老婆去拎行李（就在前台）果一分钟 已有职员赶我地架的士走 未免服务太「好」了吧
Thank you for your review on your recent stay at Grand Hyatt Seoul.
As part of our mission for continual improvement, we deeply rely on the input of our guests for both positive and constructive feedback, such as yours.
We deeply apologize that we failed to deliver the brand experience you expected at multiple points throughout your stay. We have relayed your comments to the respective department heads for their attention and correction.
We hope that we may have another opportunity in the future, to present you with an improved product that meets your brand expectations.
Once again, thank you very much for your stay and comments.
Thank you very much for taking the time to share your experiences.
We were very pleased to hear that you were satisfied with our service and facilities.
However, we took your comments on our elevator performance to heart. Actually, our elevator speed is within established norms, however we acknowledge that time of day and hotel activity do impact their timely availability. We have relayed your comments to our engineering team to see if there may be ways to improve our elevator utilization.
We apologize for any inconvenience we may have caused you.
Thank you very much for bringing this to our attention.