dear mrs. Sang Tran.
this is GM Min.
I understand you feel bad.
coz you didnt get your money back.
but you need to follow the policy in any hotel.
there is no hotels could refund when any customer ask refund suddenly.
it is not problem about the money.
I know you spread bad reviews all the online sites
that is not good way.
but it makes you feel better. then do it.
we are sorry for that we have small windows in your rooms.
in our limit, we are always trying to do our best.
but please following the policy in any hotel you stay.
my all staffs always try to make our guests feel comfortable.
if you feel here ‘prison’ really sorry for that
my hotel is not good place like your expectation.
best regards.
GM Min