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1 - 6 条点评,共 706 条
2020年1月2日的点评

饭店环境优,前台服务人员态度很好,附近吃的也多,步行去明洞很近,地铁也在酒店外,每天出门回到饭店都整理得很干净
只是早餐的选择性不多,浴缸比较小而已,下次还会在入住

感谢 SelenaL67
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2020年1月2日已回复
Google 翻译

Dear SelenaL67,

Warm greetings from comforted Tmark Hotel Myeong-Dong

Thank you for taking the time to write good review on your stay here with us at Tmark Hotel Myeong-Dong!

I highly appreciated your kind compliments on our staff and hotel.
Your kind words will be passed on to him who took care of you and it will certainly motivated us to further develop our service of staff for the benefit of valuable guests, such as yourself.

We pride ourselves on our personalized service, so it is always encouraging for us to learn that our guests are satisfied with our services as it is what we strive for every day.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Gratefully yours,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月27日的点评

这家酒店很适合商务旅行。早餐种类繁多(也有清真食品),即使没有蛋。食物味道不错。标准客房尺寸,浴室带浴缸。房间和地毯干净。墙壁不隔音,因为有时你能听到隔壁房间的声音。可以步行到明洞购物区,但你必须记住你到那里的路,否则你会迷路的。酒店周围很安静。如果有一天你不喜欢在酒店吃早餐了,酒店对面有一家不错的小咖啡店。

感谢 mixfruits
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2019年8月29日已回复
Google 翻译

Dear mixfruits,

Warm greeting from comforted Tmark Hotel Myeong-Dong

We truly appreciate your time and effort to share your valuable exeperience on your recent stay with us at Tmark Hotel Myeong Dong.

As you mentioned, There are a lot of tourist attraction, restaurant and cafe, convenience stores around the hotel. That is one of our merit for good exeperience in Seoul. The hotel's location is also absolutely ideal for either tourist or business stay. That is easy to access Line 2,3,4 by near station.

I am only sorry you felt annoying regarding soundfroof in the room you experienced

Your comments have been reported to our management, and all the corrective actions will be made accordingly and I would extend my sincere apology for the shortcomings you experienced with us.

To enhance the degree of satisfaction to our property, various kinds efforts and operation logistics have been studied.

Lastly, I will be equally pleased if we have the opportunity of your return to relish some time in our hotel again.

Warm Regards,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月11日的点评 通过移动设备发表

酒店总体来说很好,员工很友善,除了前台。第二天我的妹妹生病了,当我们问前台最近的药店在哪里的时候他让我闭嘴。第四天我给前台打电话借温度计,那个人让我在房间里等,45分钟后没人来,所以我又打电话借温度计,他们把我转接给别人,并问我什么是温度计,我跟5个人通了话,没有人知道什么是温度计,他们还让我自己下来。房间里的床很舒适,但是我的床上有一个绒毛飞来飞去,导致我咳嗽发作。

感谢 miyuki n
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.ph 查看原文
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2019年8月14日已回复
Google 翻译

Dear Ed31p,

Thank you for your detail comments in every single aspect during your stay.

We are so sorry to hear that your stay was not up to your expectations and we truly apologize for all the inconveniences you experienced during your stay.

I investgated all staff who had been contacted with you.
They absolutely got faults concerning your order even thoght your litthe sister was sick.
And it's so regrettable for me to learn about our service attitude.

We will consider all your comments and share it with our managers and we promise to do the best to arrange the best stay for our customers.

Lastly, we have a training session to address this incident with front office team once again and thank you for bringing it into my attention

We want to ask for your kind understanding and accept our sincere apology.

Sincerely Yours,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

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2019年7月26日的点评 通过移动设备发表

位置比较好就在地铁口 离明洞还有免税店距离很近步行就能到达 附近吃的东西也很多 房间卫生做的也蛮不错 清理的很及时

入住日期:2019年7月
旅行类型: 结伴旅行
1  感谢 hhxtsw
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2019年7月29日已回复
Google 翻译

Dear hhxtsw,

It was a pleasure having you with us and thank you very much for sharing your wonderful review here on TripAdvisor

Our hotel has 3 strong points. Downtown Location, Comfortable sleeping, Reasonable rate.
I am very glad that you enjoyed our location as well as guest room and you stayed with us comfortably. We are very lucky to be located in the center of Seoul close to many iconic tourist attractions.

We hope you can visit us again when your travels bring you back to Seoul and we all look forward to welcoming you back soon.

Best regards,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

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2019年7月26日的点评 通过移动设备发表

7月26日与家人赶了一日车程, 到步check-in时已接近5时, 但换来只遇到一个态度冷漠的男员工。 我在网上已付了款,还再问我取信用卡称要付款。 最后他自己发现弄错了,但道歉也没有一句。 笑容当然欠奉,令人非常失望! 现在还要在哪里住上六晚,真是后悔!

1  感谢 Fredlth
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2019年7月28日已回复
Google 翻译

Dear Fredlth,

I'm deeply sorry to hear that your stay is not up to your expectations and I truly apologize behalf of Front Office team as a manager

I eagerly want to know more detail issues that you exeperieced bad memories with front staff

Please contact to me if you have spare time.
I'll act special care and provide some extra compensation for you

If you didn't see my answer during stay, Please contact to E-mail (nintrentr@markhotel.com)

We will work diligently on improving in the areas you mentioned and we hope you will allow us an opportunity to make this up to you.

Sincerely Yours,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月20日的点评

酒店和房间很棒。离地铁站不远。价格和位置绝对棒极了!如果你喜欢散步,那么几乎很多地方都在附近,比如购物商店和餐馆。接待人员非常随和,很乐意与之互动。

与这家酒店合作收集的点评
感谢 JJFern
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Wander804047,帝马克酒店明洞 的 고객 담당 매니저,回复了这篇点评2019年7月21日已回复
Google 翻译

Dear JJFern,

It was a pleasure having you with us and thank you very much for sharing your wonderful review here on TripAdvisor

I am very glad that you enjoyed our location as well as you stayed with reasonable rate.
We are very lucky to be located in the center of Seoul close to many iconic tourist attractions. As you stated, the two subway stations(chungmuro, euljiro3-ga) nearby are less than 2-5 minute walk from our hotel.

We hope you can visit us again when your travels bring you back to Seoul and we all look forward to welcoming you back soon.

Best regards,

Tmark Hotel Myeong-Dong
Front Office Manager / Quality Service Manager
Matthew Shin

举报业主不当回复
此回复为业主反馈,并不代表TripAdvisor以及其合作方的意见。
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