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附近酒店
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1 - 6 条点评,共 934 条
2020年1月28日的点评

装修新而且房间大。房间设计结合了现代和经典风格,十分舒适,亦有免治马桶。酒店附近就有机场巴士同地铁站,地理位置很好。

感谢 christy1234567890102
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
FPbS_SeoulNamsan,首尔南山福朋喜来登酒店 的 Manager,回复了这篇点评2020年1月30日已回复
Google 翻译

Dear. christy1234567890102


Warm greetings from Four Points by Sheraton Seoul, Namsan!

Thank you for your valuable and detailed comment.

Your comments will help us to continue to offer excellent service to all of our valued guests.

If you have any questions or further more inquires, please do not hesitate to contact us anytime.

We hope to see you soon.

Thank you so much.


Best Regards,
Henry Kim,
Hotel Manager

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2020年1月28日的点评 通过移动设备发表

位于首尔KTX站,我们乘坐机场铁路AREX直达,由首尔捷运站12号出口可以到酒店地下,酒店接待处在19楼。房间比我想像中小,有窗可开。

感谢 travelmomomo
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
FPbS_SeoulNamsan,首尔南山福朋喜来登酒店 的 Manager,回复了这篇点评2020年1月28日已回复
Google 翻译

Dear travelmomomo,


Thank you for choosing to stay at the Four Points by Sheraton Seoul, Namsan and providing your honest feedback.

Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations due to high room temperature. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to prevent the inconvenience from occurring in the future.

Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Seoul.


Sincerely,
Henry Kim
Hotel Manager
Four Points by Sheraton Seoul, Namsan

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年10月18日的点评

酒店位于市中心,从首尔站12号出口即可轻松进入酒店,南大门市场步行即可到达,明洞离酒店约2.5公里。设施很好,前台的工作人员也很友好,有各种各样的饭菜。

感谢 Niluka S
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.in 查看原文
FPbS_SeoulNamsan,首尔南山福朋喜来登酒店 的 Front Office Manager,回复了这篇点评2019年10月27日已回复
Google 翻译

Dear Niluka S,


Warm greetings from Four Points by Sheraton Seoul, Namsan!

Thank you for your valuable and detailed comment.

Your comments will help us to continue to offer excellent service to all of our valued guests.

If you have any questions or further more inquires, please do not hesitate to contact us anytime.

We hope to see you soon.

Thank you so much.


Best Regards,

Henry Kim,
Director of Rooms

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2019年8月21日的点评 通过移动设备发表

遇着人生第一次住酒店大停电,酒店在八月十二日晚上大约八时停电至翌日凌晨两时,历时差不多六小时。期间房间没有冷气,没有灯和热水。
停电期间酒店资讯发放混乱,很多旅客聚在大堂询问,恢复电力的时间又一再延迟,期间只安排旅客在酒店大堂等候,但大堂亦没有冷气,只以紧急电源安排几把风扇,在炎热的夏天时感觉非常辛苦。
大约凌晨一时第一次恢复电力后半小时后又再停电,要到凌晨两时才完全恢复电力。恢复电力之后又要等超过半小时才有热水供应,到可以上床睡觉已经是凌晨三时了。
虽然酒店之后有表示歉意,亦有作出一些补偿,但这次已是本人在入住万豪系列酒店中最差和最难受的经历。
本人相信酒店应该准备一套完善的紧急应变措施,在讯息发放方面亦应该可以做得更好。

感谢 RJasonChan
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.hk 查看原文
FPbS_SeoulNamsan,首尔南山福朋喜来登酒店 的 프론트 매니저,回复了这篇点评2019年8月21日已回复
Google 翻译

Dear RJasonChan,


Thank you for staying with Four Points By Sheraton Seoul Namsan.

Let me begin by saying that we appreciate your patronage and thank you very much for your recent stay.

It has been brought to my attention that your experience at our property was not up to par.

As the Director of Rooms, I would like to sincerely apologize for the inconveniences you endured during your stay.

We are saddened to hear that you were very disappointed with that you had a hard time as there was no power & hot water for 5 hours in your room.

I was also there at that time, I could see how you felt becasue of the incident.

To prevent those kind of incidents, we all have been communicating to set up the prevention plan based on your valuable feedback & comments.

We will continuously strive to improve our services and training efforts to avoid any future issues.

Again, our sincerest apologies for the inconveniences.

We hope that we receive the opportunity to see you back at the hotel and make your mark with us.


Kind Regards,


Henry Kim

Director of Rooms

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2019年8月20日的点评 通过移动设备发表

饭店就在首尔车站旁边,地下二楼还有通道连结地铁站,交通便捷,地点对于观光或者商务旅行者而言都非常方便,但是房间本身非常小床有点硬,这都还好,直到我在床单上发现一小片蛋壳,以一间四星的饭店来说有点落漆,不过我们跟柜台反应后,换到一间比较大的房间也算因祸得福吧!

感谢 weiweichang1
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
FPbS_SeoulNamsan,首尔南山福朋喜来登酒店 的 프론트 매니저,回复了这篇点评2019年8月20日已回复
Google 翻译

Dear. Weiweichang1,


Warm greetings from Four Points by Sheraton Seoul, Namsan!

Thank you for your valuable and detailed comment.

At the same time, sorry for the inconvenience that you experienced.

Furthermore, all of our staff consistently strives to provide excellent service to all of our valued guests.

Your comments will help us to continue to offer excellent service to all of our valued guests.

If you have any questions or further more inquires, please do not hesitate to contact us anytime.

We hope to see you soon.

Thank you.


Best Regards,

Henry Kim,
Director of Rooms

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