Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 General Manager,回复了这篇点评
回复时间:2016年9月18日
Dear JoniHee,
Thank you for taking your time to share your recent experience at Courtyard Marriott Seoul Namdaemun. I appreciated your praise about our concierge team, especially Ocean, Jake and Andy. I am very proud of them including Hannah, they are very genuine and passionate about guest service. You also made them proud of themselves for being recognized, so thank you. The people make all the difference in a hotel, and I am very lucky to work with an amazing team. We pride ourselves on a regular guest training and empowering our team! Thank you for your wonderful comments, I have shared with my team and they are very happy too. We hope you can visit us in the near future, we all look forward to welcoming you back soon.
Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 General Manager,回复了这篇点评2019年11月12日已回复
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Dear MoniqueY8, Great to have had you stay with us and it sounds like you did a lot of shopping at all the key Seoul areas that surround the hotel, and visited all the local cultural attractions - glad you got the most out of your stay. We look forward to welcoming you back for your next trip. Best regards, Chris Johns General Manager Courtyard Seoul Namdaemun
Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 General Manager,回复了这篇点评2019年10月14日已回复
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Dear AnnieT929 Thank you for staying with us and glad you found our location centrally located and convenient to all the shopping, restaurants and tourist attractions within Seoul that you were looking for. Nice to read that the associates hospitality made you so welcome and comfortable. Hope to see you with us again soon and travel well. Best regards, Chris Johns General Manager Courtyard Seoul Namdaemun
Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 General Manager,回复了这篇点评2019年8月19日已回复
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Dear zzztravelogue, Thank you for staying with us and the feedback about your experience. Glad to read you found our central location convenient for your purpose and that our associates were engaging with you in a proactive hospitality way. Look forward to seeing you back with us. Best regards, Chris Johns General Manager Courtyard Seoul Namdaemun
Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 Director of Operations ,回复了这篇点评2019年8月9日已回复
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Dear Pppar, I sincerely apologize for your inconvenience and unpleasant experiences you have encountered. It would have been handled well if we could approach you in a more guest proactive way. I am now addressing and training each related department that you have mentioned in the comments. We wish you could give us another chance to stay with us again in the nearest future.
Courtyard_Namdaemun,南大门万豪首尔万怡酒店 的 General Manager,回复了这篇点评2019年7月12日已回复
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852wanderlust Thank you for staying with us and congratulations for your anniversary, wonderful we could assist with the celebration. We look forward to seeing you back for another shopping adventure. Best regards, Chris Johns General Manager Courtyard Seoul Namdaemun