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1 - 6 条点评,共 2,223 条
点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年8月6日的点评 通过移动设备发表

这家酒店太棒了。我们恰好有机会在那里呆一段时间。所有的都很完美,服务,房间,花园,游泳池,在这里工作的人都很好。所有这些结合在一起,真的是一次完美的五星级体验。我绝对推荐~

感谢 Tom69100
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年8月8日已回复
Google 翻译

Dear Tom69100,

Firstly we would like to thank you for the lovely review you shared following your recent visit to our Sofitel Legend old Cataract hotel and are delighted to read that we were able to match your holiday expectations.

It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.

Best regards,
Mahmoud Fathy
Guest Experience Manager

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2019年7月10日的点评

这是我们在亚斯文会选择的唯一一间酒店,酒店的建筑很华丽,有装修豪华的客房,可以看到尼罗河的景色,但价格昂贵。没有标准间,但这间酒店是值得的。早餐很好吃。

1  感谢 Tasneem-southAfrica
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年7月13日已回复
Google 翻译

Dear Tasneem-southAfrica ,

We greatly appreciate the time you spent to share your recent holiday experience at our Sofitel Legend old Cataract hotel and we thank you for your kind recommendation to Tripadvisor’s readers .

We also greatly appreciate your comments on the quality of our breakfast buffet because our talented team of Chefs strive to ensure a wide variety of both local and international delicacies for each service to please all palates, it is indeed very rewarding to read that we were able to conquer yours.

We are thrilled you enjoyed your recent stay with us. Thank you for making us your choice hotel when visiting the area. We look forward to welcoming you back again very soon.

Best regards,
Mahmoud Fathy
Guest Experience Manager

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2019年6月10日的点评 通过移动设备发表

位于埃及南部尼罗河畔阿斯旺区,拥有壮丽的砾沙漠及尼罗河大自然美景的老瀑布索菲特传奇洒店!经过苍翠绿意盎然的园区,来到Lobby如置身于富丽堂皇的宫殿中,而真正的焦点在于新旧翼间华丽园区的河畔边享用浪漫的午茶边欣赏穿梭在尼罗河上引人关注的风帆,好不惬意!

感谢 linkou1060
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年6月13日已回复

尊敬的 linkou1060 ,

感謝惠賜有關入住 Sofitel Legend Old Cataract Aswan 的寶貴意見。聽到您對我們工作的肯定,十分開心。

我會將您的意見與我們的團隊一起分享。一直以來,我們堅持不懈地提升服務質量,我相信您的反應,將給我們所有的員工帶來莫大的鼓舞。

再次感謝您與我們分享您的體驗,我們真誠地希望您的下一次光臨,會像前一次一樣愉快。

謹啟
Mahmoud Fathy

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2019年5月28日的点评

这是一家拥有历史魅力的酒店,公共区域超棒,很美丽。 酒店位置很优越,我们宽敞的套房可以欣赏到尼罗河的壮丽景色。 然而,置身于如此着名的酒店,在等待我们的房间时,如果能够提供一杯饮料会更好。 干杯!朱尔斯

感谢 JulsMelbourne
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年5月29日已回复
Google 翻译

Dear JulsMelbourne ,

Thank you very much for sharing your valuable experience about your stay at Sofitel legend Old Cataract with TripAdvisor's community.

We are so glad that you have enjoyed your stay and enjoyed the view of your room over the Nile, and and so grateful for your highlight on the beauty of our suites.
Please be assured your comments regarding our welcome drink has been discussed with our Maître so as to prevent these kind of situations to reoccur in the future as normally we serve a welcome drink to all the guests and we sincerely apologize for failing to meet your expectations on this occasion.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,
Mahmoud Fathy
Guest Experience Manager

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2019年5月18日的点评

住在2102套房。华丽的装饰,一流的服务。这个地方可以让人们欣赏到尼罗河和象岛的美丽全景。无穷大的游泳池,充满宁静,一定要尝试一下。唯一让我失望的是我妻子吃的一顿饭,那是当地特色菜焖鸽子,吃着却索然无味。

感谢 Burcottguy
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年5月19日已回复
Google 翻译

Dear Burcottguy,
Bonjour,

Firstly we would like to thank you for choosing Sofitel Legend old Cataract hotel for your holidays in Aswan and for the review you shared on TripAdvisor, all of your kind words about your stay with us are great to hear .

We are glad to read that you really enjoyed our unbeatable View of the Nile from your room and enjoyed our swimming pool ,we have also taken good note of your remarks on the dining experiences and sincerely lament reading that we fell short of your culinary expectations on this occasion, and will make sure to discuss your critics with our team.

Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future.

Best regards,
Mahmoud Fathy
Guest Experience Manager

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2019年5月4日的点评

我们2019年4月在这里住了三天(两个成年人和一个孩子)。风景、位置和宫殿本身都很棒:要的就是一种氛围,一种给人很好感觉的氛围,尼罗河上落日的寂静中,费罗克的风帆绝对是一个伟大的奇观...为了能在这里获得真正的世界级体验,还有几件事需要改进:早餐还可以,但在食物和服务上还不能达到宫殿级别的水平,此外花园的某些部分需要收拾得更加干净(靠近游泳池)

感谢 karim75005
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
MahmoudFathy79,老卡塔拉特索菲特尔传奇酒店 的 Manager,回复了这篇点评2019年5月8日已回复
Google 翻译

Dear karim75005,
Bonjour
Thank you for taking the time to tell us about your experience at the Sofitel Legend Old Cataract Aswan. we are glad to hear that you enjoyed your stay with us .

At Sofitel Legend, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Mahmoud Fathy
Guest Experience Manager

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