Weston Hotel Nairobi，Weston Hotel 的 Guest Services / Front Office，回复了这篇点评
回复时间：2024年2月19日
On behalf of the management and everyone who works at Weston Hotel I would like to apologize to you for the inconvenience and bad service that you received during your stay at our hotel. We totally agree with you that what happened was unacceptable and I can assure you that this is not the way we wish our guests to be treated. We do our best to provide the best possible level of service, but sometimes unpredictable pitfalls pop up out of nowhere and cause such incidents. We are sorry for any inconvenience this may have caused you. As a result, we took the necessary precautions to make sure that such incidents do not happen again. We appreciate your understanding and cooperation. We value your business and wish to retain you as a customer for years to come.
Weston H，Weston Hotel 的 Guest Relations Manager，回复了这篇点评2017年10月30日已回复
Google 翻译
Dear Nadin
Thank you for taking the time to review your recent stay at Weston Hotel. We are happy to read your great feedback and we are glad that you enjoyed your stay. We have looked into your concerns to ensure you have a better stay next time.
Weston H，Weston Hotel 的 Guest Relations Manager，回复了这篇点评2017年8月13日已回复
Google 翻译
Thank you for your glowing review.We are very pleased to read that you had an amazing experience during your recent stay at Weston Hotel.We look forward to welcoming you back very soon.
Weston H，Weston Hotel 的 Guest Relations Manager，回复了这篇点评2017年8月7日已回复
Google 翻译
Dear Nico,
Thank you for sharing your pleasant review with us, it is wonderful to receive such glowing comments. Our team works very hard to deliver excellent customer service to all our guests, so it is very rewarding to hear we did a great job and Gaetano our Restaurant Manager played a major role in this.
Weston H，Weston Hotel 的 Guest Relations Manager，回复了这篇点评2017年6月13日已回复
Google 翻译
Dear Noris,
We are very pleased to read that your visit at Weston Hotel met your expectations and that you had a amazing experience. Thank you for taking the time to share your review. We look forward to welcoming you back again soon.
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