情人节嚟到,st regis绝对一个好好嘅选择!房内影相好靓,尤其系饭枱位置!service嚟讲,check in 由于好多人嘅情况,职员有安排我地坐低等候,而且做埋check in,吾洗轮侯柜枱。无论去到酒店餐厅/front desk ,服务都好有礼貌,令人感觉舒服。另外,有送左一对bearbear比我地,好靓!更多
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- 客房服务
情人节嚟到,st regis绝对一个好好嘅选择!房内影相好靓,尤其系饭枱位置!service嚟讲,check in 由于好多人嘅情况,职员有安排我地坐低等候,而且做埋check in,吾洗轮侯柜枱。无论去到酒店餐厅/front desk ,服务都好有礼貌,令人感觉舒服。另外,有送左一对bearbear比我地,好靓!更多
显示较少尊敬的waitingtam,
感謝您選擇我們香港瑞吉酒店,很高興看見客人有個愉快難忘的體驗。非常感謝您們喜歡房間的設計,同時感謝您對我們瑞吉服務的肯定。這個就是推動我們每天開心工作的動力,我們必定會繼續努力,帶給所有客人精緻的入住體驗。
我們酒店很期待客人再次光臨我們香港瑞吉酒店並入住套房。
期待很快再次見面!
祝身體健康。
此致
敬禮
Karry Wong
Assistant Chief Butler & Loyalty Manager
首先多謝以上幾位
Karry Wong,Tiffany Ching,Charlotte Chan
這是入住三的感覺,而住的房型是City View Corner Guest Room,City View Corner St.Regis Suite,Partial Harbour View Corner Metropolitan.
三種不同類型的房間,質素非常高,隔音,恒溫,水量,都沒有挑剔的空間,
之後到辦理入住手續,整體流暢,再加上大堂樓底很高,令人感覺很舒服,
接著當然最强風管家服務,只要加了他們的WhatsApp群,就可以享用到這個服服,用餐訂位,清潔房間,查詢各設施的使用量,身處酒店以外,也可以隨時下指令,去安排打後的活動,實在太方便了。
餐飲方面,我體驗了The Drawing Room,潤,L'Envol,The St.Regis Bar,各有特色,每方面都做得好好,每一間都好有驚喜,由其是L'Envol幫我們影相,再印了出來送給我們,又感動又開心,遺憾是只記得吃,忘記了問以上餐廳鬼職員,好好感謝他們。
最後感謝St.Regis HONG KONG。
Dear anson1314,
Thank you very much for sharing your stay in the St. Regis Hong Kong.
We all are delighted to know that you enjoyed all the guest rooms and suites provided during you and your friends stay. Our Butler service members Karry, Tiffany and Charlotte are very happy to know that you appreciated their service and thank you for your kind comments of appreciation.
I am very happy to know that you did experience all our restaurants and bar, finding them interesting in their offerings and concepts. Our L'Envol photo printing facility is very well liked by our guests and make us happy to know that it pleasantly surprised you.
We look forward to welcoming you back soon.
Very best regards,
Javier Albar
香港瑞吉酒店要求客人留宿一晚,即使客人病得很重。 无论如何,客户必须找到返回酒店的路。 是监狱还是旅馆!?
很抱歉,我感觉不舒服,我需要回家拿药。 而且我仍然应该回到房间,即使我病了又累了!
如果您不遵守即使生病也要过夜的规定,酒店会搞砸客户。
Dear JasonH86,
Thank you for choosing to stay at the St. Regis Hong Kong and providing your honest feedback in TripAdvisor.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations.
Once again, thank you for taking the time to share your feedback.
Sincerely,
Oleg Manzhura
Head Butler