今天2月7日，和家人一起到OZONE吃Brunch 庆祝母亲生日，餐厅的无敌景观不用我再多说了，食物种类及质素喜出望外，无论主菜、餐汤、刺身、芝士盘、甜品都是中上级的质数！而对我来说，除了食物外，我一直很重视服务态度，而今次令我非常满意，首先想感谢其中一位细心的服务员Tracy安排我们坐在舒适的窗景位置。另外一位服务员Johnny全程也非常殷勤及礼貌地招待我们，并亲自安排生日甜品给我们，也主动为我们拍照留念！另外虽然记不起名字，但也想称赞制作热熔芝士的厨师及甜品窝夫的厨师，他们非常详细地讲解芝士种类的知识，以及窝夫制作的技巧！我认为除了提供美食之外，与客人交流及给予客人窝心专业的态度，也是非常重要的！而今天OZONE的所有服务员及厨师也带给我们非常非常好的时光！希望下次再去光顾仍然保持水准！Thanks ^^更多
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Mandarin Oriental
2022年8月28日，我们在康思德酒店度过了一个晚上，这是我和女朋友1300日相識慶祝日子，我們選擇了Victoria Habour 套房，房內景色一流，設施亦齊全，我们在Club Lounge 休息室用膳，那里的食物和景色都很好，Club Lounge 休息室的所有工作人员都非常樂於助人，特别是Dixon 他的服務非常好，有禮貌和友善，希望下次能见到你们，谢谢酒店為我們安排的香槟和蛋糕。
Dear Phfkong,
Thank you very much for your delightful review.
I am glad to hear that you had a wonderful stay at The Ritz-Carlton, Hong Kong, celebrating you and your girlfriend's 1300th day anniversary. Please allow me to congratulate the both of you! I am also happy to learn that you are very pleased with our facilities and offerings at the Club Lounge, and that you appreciated the friendly service provided by our Ladies and Gentlemen. We are devoted to curating extraordinary experience for our guests with the finest personal service and a warm, relaxed, yet refined ambience. Rest assured your generous compliments have been shared with Dixon.
We hope to have the pleasure of welcoming you back soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
之前到天龙轩就餐多次，作为一家米其林餐厅，天龙轩的美景美食都是一流的。今天中午再次来餐厅吃饭，无论是菜品，还是美景，都绝对完美，好吃的西班牙黑豚叉烧、椰子花胶鸡汤、鱼籽煎带子，每个菜都很好吃。今天为我们服务的Eli，服务非常细心，还特别提示我们每种菜量可以少一点，品种可以多一些，非常贴心，得知我们是为朋友离开香港送行，还亲手绘制了祝福卡片，请主厨签上名，非常用心，特别感谢！美食+美景+暖心，完美的一天！
Dear 78feix,
A warm welcome back to Tin Lung Heen! Thank you very much for your kind review.
I am so glad to hear that you had a great dining experience and enjoyed the amazing dishes and service here at Tin Lung Heen. It is also our pleasure to learn that the handwritten card provided by our Ladies and Gentlemen made your dining experience even more memorable. At The Ritz-Carlton, Hong Kong, our Ladies and Gentlemen always strive for excellence and deliver the highest standards of service to our valuable guests. Rest assured, your warm comments have been shared with Eli.
We hope to have the pleasure of welcoming you back again soon.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
香港丽思卡尔顿酒店坐拥于ICC，位置方便，有不同的交通工具可以前往。
由圆方到酒店要找入口得花点时间。酒店的整体设计很摩登时尚，挺有气派。前台服务的Cherry帮忙check-in很迅速，挺有效率。谢谢酒店的安排，客房由山景观升级到海景观。
房间很干净，光线开扬但有私隐，因为疫情关系，留在房间也可以看电视，可接驳chrome cast或apple tv，挺方便。
可改善的地方是早餐的用餐体验，餐厅职员的服务未如五星级酒店水准的细心，冷热盘食物的味道整体有待改善。
整体来说住的体验算是不错，性价比还好。
虽然是五星级酒店，服务我是觉得有落差的 。第一天 房间望出去 可能是有 烟霞， 望 得不甚清楚。 第二天同样从房间望出去都是 不清楚。 但是天空是蓝色的，望真啲原来玻璃窗极度污糟。 在the lounge & bar食晚饭， 枱椅 不甚舒服 。服务同食物质素 都不是太好 。对这间 五星级酒店 真是有点失望
Dear 888mos,
Thank you for staying with us at The Ritz-Carlton, Hong Kong, and sharing your valuable feedback. I understand not all aspects of your stay were what you had expected, especially the room condition, food variety, and genuine care from my team.
We appreciate your feedback that helps us to strive for the best and motivate our Team to contribute with great pleasure for an impeccable experience to our guests.
Our Ladies and Gentlemen look forward to welcoming you with another equally pleasant experience when you return.
Yours Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong
