I am thrilled to hear that you had a fantastic experience at The Ritz-Carlton, Hong Kong. It is our pleasure to assist our guests in making their reservations, and I am delighted to know that Heidi provided excellent service and guided you through the process, ensuring that your small wish of trying the desserts could be fulfilled. I will make sure to convey your appreciation to her.
I am also glad to hear that Carly extended a warm welcome to you upon your arrival, and Fedora took great care of you during your visit. Our team is committed to providing personalized and attentive service, and I am delighted to hear that they exceeded your expectations. The scenic view, along with the introduction to various desserts and the recommendation of the signature black orchid tea, truly added to your experience.
We are honored to be your preferred destination in Hong Kong, and we look forward to welcoming you back for more exceptional experiences.
Yours Sincerely, Anas Bencheqroun Acting General Manager The Ritz-Carlton, Hong Kong
