Dear Mwsmlime,
Thank you for your support in Tosca and Tin Lung Heen and patronage at Cafe 103. I was disappointed to hear that the food quality and service delivered at Cafe 103 did not impress you and please accept my sincere apologies for failing your expectation. Your comfort is always our highest mission so please rest assured that I have personally shared your feedback to the Culinary team and Service team of Cafe 103 for immediate review and improvement.
Allow me to recommend our Lounge & Bar located at Level 102 with the stunning Victoria Harbour and Hong Kong skyline view, providing exquisite range of food selection including organic salad bar for lunch Monday to Friday and delicious a l carte menu in the evening.
Please accept my apologies again and should you have further feedback or plan to have a return visit with us, please reach out to my Assistant Director of F&B, Boris at Boris.Lai@ritzcarlton.com for further assistance. Julien and I look forward to welcoming you back.
Sincerely,
Pierre Perusset
General Manager
The Ritz-Carlton, Hong Kong