Kimmy Lo,香港万怡酒店 的 Guest Services / Front Office,回复了这篇点评2021年1月28日已回复
Google 翻译
Dear Asdcgbnkl,
Thank you for sharing your review of your recent stay with us. On behalf of my entire team, I apologize for falling short of your expectations. Please accept our sincere apology for the air-conditioning and the room facility. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward. Again, please accept our gratitude for your feedback to us. Without valuable comments such as yours, our team would not be able to continuously improve and provide our guests with added service and value. Thank you again and safe travels!