Thank you for your honest review, this means a lot to us. We have taken action to prevent this from happening again in the future. We have increased the amount of room inspections daily to make sure all the room conditions are up to standards. Regarding the cigarette odor, please do not hesitate to contact the staffs if you happen to see anyone smoking outside the smoking area. We hope through these improvements you will consider us as your preferred hotel choice, thank you.
Best Regards
General Manager