Dear Rika A,
Greetings from Holiday Inn Jakarta Kemayoran!
Thank you for choosing Holiday Inn Jakarta Kemayoran as your home in Jakarta. We are very glad you have stayed with us.
Thank you for your feedback! It is your input which motivate us all to do even better to become a “Great Hotel Guests Love”. In regards of the AC temperature, please be informed that it has been communicated to concerned department to take an immediate action to prevent any recurrences in the future and please be rest assured that appropriate staff training is also continuously in place regarding the way of service. We sincerely regret if we may not be able to fulfill your service expectation and please accept our apologies for that. Our team is always look into improvements so that Holiday Inn Jakarta Kemayoran continues to be a Great Brand delivered by Great People with Great Values.
Please do not hesitate to contact me should you need any further assistance. We look forward to welcoming you back again to Holiday Inn Jakarta Kemayoran in the future to see for yourself the continuous improvements we strive for.
Kind Regards,
Husna E.
Quality & Continuous Improvement Manager