Dear 448zhangl,

Warmest Greetings from Novotel Jakarta Gajah Mada

We are delighted for you to have chosen our hotel in recent stay and for taking time to write a very gratifying review about our hotel and beyond grateful if you had a pleasant stay and impressed with our warm hospitality. It has been our priority to put the delightful services for our guest.

We were very pleased to read that you appreciated the assistance of our staff, especially Ms Silvie, we will make sure she received your warm complimentary and pass this generous welcome to our staff as well, the feedback such as yours has strived and motivate us to do better for our guests. We will keep our good work to make another memorable moment for your next stay.

Regarding your specific concern thank you for taking the time to bring this to our attention. We will forward to the related department and use the feedback to make us better and to ensure this doesn’t happen again.

Once again, thank you for your positive feedback and look forward to welcoming you again in Novotel Jakarta Gajah Mada.

Stay Safe, This Too Shall Pass.

Yours sincerely,


Christiaan JONES
General Manager