Dear Tywhitlock,
Warmest Greetings from Holiday Inn Express Jakarta International Expo!
Thank you for posted your positive feedback on TripAdvisor.
We are very pleased to know that you had an enjoyable experience with us. Nevertheless, please allow me to express my sincerely apologies regarding the inconvenience during your stay and had addressed it personally to the concerned department.
Thank you again, for your feedback and We are looking forward to welcoming you back at our hotel in the near future.
Sincerely yours,
Magelheins Pomantow
General Manager