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附近酒店
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1 - 6 条点评,共 461 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月22日的点评 通过移动设备发表

我在Anibong的体验简直就是出类拔萃!Bash让我们感觉如同皇室成员一般享受着卓越的客户服务,而且重点是我们享受了出色的餐饮体验:)因为Bash的盛情招待,我肯定会再来的

感谢 fdeleon67
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年5月23日已回复
Google 翻译

Dear Guest,

So wonderful to read that you enjoyed your recent stay with us!

We highly appreciate your comments as they help us to ensure that we deliver an experience in line with our guests’ expectations. So I am thrilled to hear we were able to meet all your needs and expectations, especially in the Anibong Restaurant. I am also very pleased that Bashma, our Outlet Supervisor and her team was able to make your dining experience unforgettably memorable for all the right reasons.

Once again, thank you for such a wonderful review. I do hope to be able to welcome you all back in the not too distant future.

Kindest regards,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年5月10日的点评 通过移动设备发表

我非常喜欢这家酒店,我在这家酒店住了三周,酒店的房间很不错,这里面的电视频道选择也很多。酒店会提供咖啡和茶水以及吹风机,房间也有冰箱,这边的浴室也很棒,酒店的泳池是非常不错的。这家酒店的有提供非常好吃的早餐,食物的选择非常多。我跟这边的经理交谈过,感觉他人很好,这边所有的员工都非常的友好呢。我要特别感谢酒店保安处的员工,他我感觉非常的安全,而且还把附近商店和餐馆的消息告诉我们,我真的要特别感谢Jensen,他长时间的守护我们的安全,脸上也常常挂着微笑,真是一个乐于助人的人。下次我还会再来这家酒店住的,我希望大家在这里都能度过一个很好的假期。

感谢 B4086QPmartinp
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年5月10日已回复
Google 翻译

Dear Mr Martin P,

Thank you for your wonderful review and I am delighted to know that you had a great stay with us here at Best Western Plus The Ivywall Hotel.

I am always pleased to read nice reviews like yours but on this occasion, I am even more touched by your kind words. We do pride ourselves on our genuine hospitality and I am thrilled to read that this has been well received. I will also be sure to share your words of appreciation with Master Jensen as I know he will appreciate it.

It was an absolute pleasure to have you stay with us. I look forward to one day welcoming you back to the hotel.

Best regards,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com

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2019年4月28日的点评 通过移动设备发表

这是一家不错的酒店,酒店很新,装修很现代化,酒店的员工很不错,酒店的房间也很干净,这边的早餐也很棒,酒店的泳池有点小,如果多几个人泳池边就坐不下了。酒店附近有餐馆,酒店位于主要街道上,方便,所以我下次还会来这家酒店的。

感谢 2forme
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年4月28日已回复
Google 翻译

Dear Guest,

I was happy to read that your stay was so enjoyable with us that it prompted you to write this very kind and praising review on Tripadvisor. It makes us feel proud and it is especially rewarding to read that we managed to impress you.

Although it had been a most enjoyable experience, I have also noted your comment regarding the lack of seating facilities at the pool area. You will be pleased to hear that we have recently ordered some new pool furniture and once we have them placed at the pool area, we should have sufficient seating facilities for our guests. Thank you for highlighting this to us.

We look forward to welcoming you back to Best Western Plus The Ivywall Hotel in the near future.

Best wishes,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com

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2019年3月31日的点评

我和妻子一起来这里旅行,在酒店办理了登记入住并获得了免费升级(谢谢你们)。这是一家非常干净的酒店,拥有出色的员工,房间很大,早餐很棒,有很多选择。我们确实遇到了一个问题,那就是,我们去游泳池点了一些饮料,15分钟后我问饮料什么时候能到,然后被告知马上就送过来,但15分钟后还是没有喝上,所以我们放弃了,回我们的房间里喝了一杯。但不要让这一点小问题阻止你入住这家酒店,因为其他各方面都很好。感谢各位工作人员,让我们的入住体验变得如此愉快。

感谢 hammer101
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年3月31日已回复
Google 翻译

Dear Guest,

Thank you for your recent stay and for taking the time to provide us with your feedback.

I am happy to read that you and your wife had a great stay and that you enjoyed our hotel and the service provided.

Whilst our service is generally rated positively here on TripAdvisor, your experience at the Pool Bar clearly demonstrates that we can certainly do much better. I have since spoken to our Food and Beverage Manager, Paul about the point you have made to see how we might improve the process. I would like to apologize about the inconvenience this must have caused you.

I thank you once again for your valuable feedback and we look forward to welcoming you back in the near future.

Kind regards,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com




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2019年2月5日的点评 通过移动设备发表

工作人员非常友好,他们努力给予我们帮助。保安们很优秀而且非常乐于助人。为了以防你在餐馆吃饭或使用小冰箱,他们会收取4000比索的押金。在安可达的网站上没有提到这一点。我付了这笔钱,但退房时没有拿到退款。现在我正在向他们索要那笔退款。除此之外酒店还算不错。你可以看到,酒店的这边是灌木丛,而另一边是另一家餐馆。

感谢 Pat G
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年2月7日已回复
Google 翻译

Dear Mr Pat G,

Thank you for your review of Best Western Plus The Ivywall Hotel, Palawan.

Firstly, I would like to apologise about the inconvenience this must have caused you. Whilst our service is generally rated positively here on TripAdvisor, your experience clearly demonstrates that we can certainly do much better. I have since spoken to our Front Office Team about the points you have made to see how we might improve the process.

On a separate note, I am particularly pleased that our friendly and helpful service delivered by our team members was one of the highlights of your stay

Thank you again for sharing your thoughts and for staying with us. I hope to welcome you back sometime in the future.

Sincerely,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com


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2019年1月11日的点评

漂亮干净的酒店和工作人员非常友好和乐于助人。 早餐很棒,有很多选择。 非常舒适的床和浴室非常干净,整洁和宽敞。 房间很大,有充足的存储空间。

1  感谢 rehanaali
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Nam Keong Y,巴拉望最佳西方酒店 的 Cluster General Manager,回复了这篇点评2019年1月11日已回复
Google 翻译

Dear Rehanaali,

We are a strong believer in that it's the little things that make happy moments so thank you for letting us know that we have succeeded during your recent stay at Best Western Plus The Ivywall Hotel, Palawan.

It is the staff that often leave the longest impression on our guests and so it is fantastic that you felt that they really made a difference for you and I look forward to sharing your comments with them.

We look forward to welcoming you back soon.

Best regards,
N.K.Yeoh ( Mr )
Cluster General Manager
gm@bwplusivywall.com

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