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1 - 6 条点评,共 3,096 条
2020年3月22日的点评 通过移动设备发表

1.我有官网订的是早鸟价,抵达饭店当天房价超便宜约早鸟6-7折价格 因为陆客因covid-19退了一堆房间、向饭店反映能否对给予补偿,饭店一开始并不同意,后来勉予同意升等premium房型,结果房间比网路上照片小了一半,明明是升等,感觉像是房型降等,窗外看出去是别栋的阳台完全没有景色可言,打电话给柜台反映可否换回原本有阳台且空间较大的高级房(standard)却被拒绝,理由是都满房了(明明陆客退了一堆, agoda上也还在卖standard的房间,我懒得吵而被迫妥协)

2.我们住在building 6的3楼边间premium房型,房间很小且没有阳台,饭店说有整修但感觉还是很旧,最瞎的是浴室超小,浴室门的设计非常烂,开门进去直接打到洗手台,完全占满浴室唯一能站的空间(除了淋浴区外)房间内电话一度坏掉没办法打,浴室的加热器坏了没热水,叫修也没人来处理,叫修第2次才来,修完隔天又坏了!!出房门就有楼梯直接下楼到餐厅,但一楼楼梯口刚好是餐厅厨房,地上又脏又臭又油,还碰到厨师在抽菸,一整个超扯!

3.我们住的这区有building 678,旁边还有别栋在兴建整修中,不懂为什么这边的房间还要给房客入住,出入相当不方便也危险,接驳车空间很小,搭乘时头要弯著,有时会等超久。

4.原以为有私人沙滩是个优点,结果是恶梦!我及家人在沙滩被sandfly咬到满脚都是肿包,又痒又痛,回国后就医吃药擦药了一个多月还没完全好,沙子不算细,想下水浮潜却又没有提供足够的救生衣,洗手间要爬到最上面Infinity pool 旁厕所,很臭。

5. Infinity pool在整修,Ventana pool 的水超脏,脏到恶到不可思议!小孩都不敢下水游泳,Atlantis pool/ Laguna pool/ cabana pool / lucia pool整体较佳,尤其是cabana pool / lucia pool 这2个泳池我们几乎是包场在玩。

6.早餐等超久,服务生还会略带歧视假装没看到我们,不然也是摆一张脸,但对老外都是有说有笑,这家饭店到DMALL方便外,其余乏善可陈,傍晚也看不到美丽的夕阳,建议还是住s1-s3的饭店,真的不用来这边浪费时间!

感谢 yehyaoas
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com.tw 查看原文
Fairways and Bluewater Boracay,球道和蓝水度假村 的 Marketing,回复了这篇点评2020年3月24日已回复
Google 翻译

Dear yehyaoas,

Greetings from Fairways and Bluewater.

We are truly disheartened that we were unable to provide you with a satisfying stay at the resort. The covid19 crisis has brought about difficulties in our operations, but management is doing everything in its power to keep its impact to guest at a minimum. Likewise, the restoration works ongoing at the resort is part of our continues efforts to deliver bigger and better facilities and attractions for all our guests. Villa 6 is the furthest from said construction works within the cluster, thus most guests were situated there to ensure their comfort.

Be assured that the issues you have brought forward regarding your room has been brought up with the concerned departments for review and action. Likewise we are earnestly looking into your feedback regarding our swimming pools, as standard practice, our pools are cleaned and ph levels are checked daily. Moreover, our private beach is cleaned and combed several times a day to maintain cleanliness and to ensure guest safety. Nonetheless, we have medical staff ready to assist guests in case of any eventualities. We hope you were able to seek their assistance during your stay.

We would like to assure you that all guest are treated and valued equally regardless of nationality or origin. We are dismayed that you felt otherwise. Know that we strive to provide all guests with a pleasurable experience as that is at the core of our values.

We would be happy to be given another chance to provide you with the best Boracay experience you deserve.

Best regards and have a good day ahead.

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2020年2月12日的点评

Sheryl
Jescelyn
Rey

食物好吃、景色漂亮~服务人员很亲切
下次还会回访

食物好吃、景色漂亮~服务人员很亲切
下次还会回访

食物好吃、景色漂亮~服务人员很亲切
下次还会回访

食物好吃、景色漂亮~服务人员很亲切
下次还会回访

感谢 _J2262MZ
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com 查看原文
Fairways_Marketing,球道和蓝水度假村 的 Manager,回复了这篇点评2020年2月13日已回复
Google 翻译

Dear _J2262MZ,

Greetings from Fairways and Bluewater.

Thank you very much for your review and rating. Fairways and Bluewater is indeed known for its spectacular views and fantastic restaurants. We are glad you experienced both during your stay with us.

Sheryl Jescelyn Rey will surely be happy to see you back at the resort!

Best regards and see you soon!

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2020年2月9日的点评

这是值得到访的渡假村~
服务、环境、设施、餐厅、服务生都好棒
尤其服务人员Rey,Romnick,Joy,Rhonda,Jolly,Marian特别亲切~
他们会尽力答复所有疑问~
Laguna Cafe有早餐到晚餐的Bar~ 餐点&酒品都很棒!

感谢 Pierenee
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com 查看原文
Fairways_Marketing,球道和蓝水度假村 的 Manager,回复了这篇点评2020年2月10日已回复
Google 翻译

Dear Pierenee,

Greetings from Fairways and Bluewater.

Thank you very much for your heartwarming review. It is always gratifying to learn that our guests enjoyed their stay at the resort. We are happy you found our facilities, restaurant and our environment great! We ho work hard to ensure that guests are provided with only the best, we are glad you appreciated our offerings.

Likewise we are thrilled that our staff were able to assist you with your needs and queries! We will let Rey, Romnick, Joy, Rhonda, Jolly, Marian know they helped make your stay more enjoyable.

We hope to see you back at the resort.

Have a good day!

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2020年2月9日的点评

Rey
Marian
Rhona
Jolly
Joy
Romnick
服务一级棒

感谢 Wander384974
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为中文,源自www.tripadvisor.com 查看原文
Fairways_Marketing,球道和蓝水度假村 的 Manager,回复了这篇点评2020年2月10日已回复
Google 翻译

Dear Wander384974,

Greetings from Fairways and Bluewater.

Thank you very much for your review and rating.

It is always heartwarming whenever our staff are recognized and commended for their stellar service. Rey,Marian,Rhona,Jolly,Joy and Romnick will be thrilled to learn of your appreciation. They would surely be awaiting your return.

Have a wonderful day.

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Tripadvisor 中国会员
2020年1月30日的点评 通过移动设备发表

入住日期:2020年1月
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Fairways_Marketing,球道和蓝水度假村 的 Manager,回复了这篇点评2020年2月17日已回复
Google 翻译

举报业主不当回复
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Tripadvisor 中国会员
2020年1月30日的点评 通过移动设备发表

入住日期:2020年1月
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Fairways_Marketing,球道和蓝水度假村 的 Manager,回复了这篇点评2020年2月3日已回复
Google 翻译

举报业主不当回复
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