Hotel Ora Manager，Resorts World Sentosa - Hotel Ora 的 Guest Services / Front Office，回复了这篇点评
回复时间：2024年3月17日
Dear _N1364KT
Thank you for your continued loyalty and for choosing to stay with us at our hotel. We're thrilled to hear that Rinny and our concierge staff have consistently provided you with warm and polite service, especially their kindness towards children. Ensuring a welcoming environment for families is a top priority for us, and we're delighted that you and your children feel valued during your stays.
It's wonderful to know that the service and smiles of our staff members bring you happiness every time you stay with us. We're pleased that you enjoyed our newly renovated rooms and lobby, finding them clean, tidy, and welcoming. We're also glad you appreciated the delicious drinks, coffee, and snacks provided by the hotel.
We're grateful for your kind words and your recognition of our efforts to make your stay enjoyable, including the thoughtful gesture of preparing candies and chocolates for your children. Your feedback means a lot to us, and we're honored to be considered the best hotel in Sentosa in your opinion.
We're committed to maintaining our high standards, and we wish to continue providing you with exceptional experiences in the future.
.png)
