Dear 王 言哲,
Thank you for your review of Studio M.
I am concerned to read about your experience during your stay at our hotel.
Your feedback will be reviewed with the team so that we can put measures in place to prevent this from happening. We do take all comments to heart and review them with the teams so that we can continue to improve the service we provide our guests.
Once again, my apologies for the inconvenience caused. In the meantime, if I may be of further service to you, please let me know.
Have a Lofty day,
Pearlyn Koh
Front Office Manager