第一晚办理入职的时候，凌晨3点才到，但前台速度很慢，办了很久入住都没办好，拖着疲惫的身体给了一间位置非常远的客房，要知道我是提前发邮件留房间而且通知抵达时间的，并且我给父母订的是价格较高的景观房间，最后给了我们一个联通式的家庭房，完全没有景观，位置又便宜，如果这样，不如退我多给的费用？这间酒店非常多的家庭房，所以根本没有什么特别的安排。
早餐，酒店早餐人多到不可想象，连餐厅门口的服务员都少到可怜，住了四天，其中两天要在门口排队超过15分钟，有一天是7点去的所以没有排队。但奇怪的是餐厅根本没坐满，不懂那些指引服务员走到多远去带前一位客户了。
第一晚枕头上有红色的霉菌，真是让人恶心。还没有牙刷、办理入住的时候也不提醒。这样的服务怎么能让人相信是瑞士酒店呢？
总体来说，因为白天都在外面玩，晚上还回去酒店睡觉，一心想着算了就没有去吵架，再来新加坡一定不会选这里。
Dear melindazhangjy,
Thank you for takin the time to share this review of your recent stay with us. We appreciate your feedback as it is only with constructive comments that we are able to enhance the overall experience for our guests.
Please accept our team's sincere apologies for the less than satisfactory experience you encountered during your check-in, as well as during breakfast due to an extended waiting period and crowded dining room at Ellenborough Market Café. We would like to assure you that this is not reflective of the service we are usually renowned for, and your feedback is highly valued by our team leaders who are continuing to step up on our services and processes to prevent similar incidents in the future. We hope to have the opportunity to welcome you back for an improved experience upon your family's return to Singapore.
Warm Regards, Rainer Tenius - General Manager
前台登记员太有限，酒店生意太好，导致员工都表现不太好。可能真的太忙，累了。给予顾客的脸都很假，有些直接严肃没反应
Dear Ricky T,
Thank you for your review.
While we are glad to know you had an overall pleasant stay, we regret to know that your experience interacting with our Front Desk was less than expected.
We have shared your feedback with our team to work on improvements.
We hope for the opportunity to welcome you back with an improved stay in the near future.
Warm Regards, Rainer Tenius - General Manager
在漫长的返程途中，我们去了新加坡的瑞士茂昌阁酒店。酒店对细节的用心、所有员工的友好热情和酒店设施都是一流的。我们从华盛顿州珀斯（Perth）出发，在这住了6天，前台的艾伦（Allen）接待了我们。在这里住感觉就像是长期在外之后回到家、见到家人一般。这里有很棒的酒店、很棒的人和很棒的俱乐部，这时候我正坐在这个俱乐部房间写这个评论。谢谢酒店提供的一切。史蒂夫和曼迪·德菲。超赞的!
Dear StevoDefty
Thank you for sharing your experience with us.
It is our pleasure to hear that you chose to stay with us again and were impressed with our attention to detail, superb facilities and amicable team members particularly Allen.
We are delighted to know that you liked our Swiss Executive Room.
We can't wait to welcome you back for another amazing experience and to delight you with our warm Swiss hospitality once again.
Warm regards, Rainer Tenius - General Manager
在新加坡&巴厘岛之旅的旅程中和妻子入住了这间酒店，目前刚离店。之前在猫途鹰上看了很多评论，想要找一间酒店入住，选这里算是选对了。首先，新加坡是座美妙的城市：干净、安全、热情。人们亲切友善（当在地铁站找正确的方向/线路旅行时，三名指路的路人可帮了我们大忙）。 新加坡的消费可不便宜，尤其是酒的价格。酒店员工亲切、高效，此次旅行是为了庆祝结婚纪念日和生日，为我们服务的工作人员----从前台员工到行李员，再到送来生日蛋糕的客房服务人员都知晓这一情况。酒店位置优越，毗邻克拉克码头，周围有许多酒吧和餐厅，步行（或者搭乘一站地铁）便可到达唐人街。---这里即便是在晚上依然热闹非凡。乘坐火车到滨海湾地区不会超过20分钟。酒店有一个漂亮的泳池，向所有宾客提供毛巾。来新加坡一定要到“海湾花园”观光，并且欣赏夜晚灯光秀---有点像《阿凡达》（电影名）的场景。总得来说，别具一格，值得历经长途飞行至此，基于愉快的住宿体验，推荐这家酒店。
Dear Steve L
Thank you for celebrating your birthday with us and for taking the time to review our hotel.
It is our pleasure to hear that your experience was a pleasant one and our team members were able to impress you with their warm service and thoughtful gestures including delivering a birthday cake to your room.
It is also great to learn that you found our location ideal with easy access to Chinatown, Marina Bay and dining and entertainment hotspots at Clarke Quay.
We look forward to welcoming you back and delighting you with our true Swiss hospitality once again.
Warm regards, Rainer Tenius - General Manager
地点很方便，离克拉克码头很近，很方便。价格也很合理，房间也很清洁整齐。服务人员Lucy Lin非常细心，对于我们的需要都非常主动询问，游泳池也很棒，有滑水道，小朋友也很喜欢，在这里度假非常开心。
Dear Richard H,
Thank you for sharing your review.
It is a joy to learn that you found all aspects of the hotel to be excellent, especially our location along the Singapore River, our facilities, and the cleanliness of our hotel. We will also share your compliment to Lucy, whom we believe will be happy to be learn of.
We are happy that you found your stay worthwhile, and look forward to the pleasure of welcoming you back again soon.
Warm Regards, Rainer Tenius - General Manager
