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1 - 6 条点评,共 6,861 条
2020年1月30日的点评

第一晚办理入职的时候,凌晨3点才到,但前台速度很慢,办了很久入住都没办好,拖着疲惫的身体给了一间位置非常远的客房,要知道我是提前发邮件留房间而且通知抵达时间的,并且我给父母订的是价格较高的景观房间,最后给了我们一个联通式的家庭房,完全没有景观,位置又便宜,如果这样,不如退我多给的费用?这间酒店非常多的家庭房,所以根本没有什么特别的安排。
早餐,酒店早餐人多到不可想象,连餐厅门口的服务员都少到可怜,住了四天,其中两天要在门口排队超过15分钟,有一天是7点去的所以没有排队。但奇怪的是餐厅根本没坐满,不懂那些指引服务员走到多远去带前一位客户了。
第一晚枕头上有红色的霉菌,真是让人恶心。还没有牙刷、办理入住的时候也不提醒。这样的服务怎么能让人相信是瑞士酒店呢?
总体来说,因为白天都在外面玩,晚上还回去酒店睡觉,一心想着算了就没有去吵架,再来新加坡一定不会选这里。

入住日期:2020年1月
旅行类型: 全家游
与 swissotel.com 合作收集的点评
2  感谢 melindazhangjy
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2020年2月4日已回复
Google 翻译

Dear melindazhangjy,

Thank you for takin the time to share this review of your recent stay with us. We appreciate your feedback as it is only with constructive comments that we are able to enhance the overall experience for our guests.

Please accept our team's sincere apologies for the less than satisfactory experience you encountered during your check-in, as well as during breakfast due to an extended waiting period and crowded dining room at Ellenborough Market Café. We would like to assure you that this is not reflective of the service we are usually renowned for, and your feedback is highly valued by our team leaders who are continuing to step up on our services and processes to prevent similar incidents in the future. We hope to have the opportunity to welcome you back for an improved experience upon your family's return to Singapore.

Warm Regards, Rainer Tenius - General Manager

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2020年1月29日的点评 通过移动设备发表

入住日期:2020年1月
旅行类型: 全家游
此点评仅代表旅行者个人的主观反馈,并不代表TripAdvisor以及其合作伙伴的反馈。
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2020年1月31日已回复
Google 翻译

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2020年1月3日的点评

前台登记员太有限,酒店生意太好,导致员工都表现不太好。可能真的太忙,累了。给予顾客的脸都很假,有些直接严肃没反应

入住日期:2019年12月
旅行类型: 全家游
与 swissotel.com 合作收集的点评
2  感谢 Ricky T
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2020年1月6日已回复
Google 翻译

Dear Ricky T,

Thank you for your review.

While we are glad to know you had an overall pleasant stay, we regret to know that your experience interacting with our Front Desk was less than expected.

We have shared your feedback with our team to work on improvements.

We hope for the opportunity to welcome you back with an improved stay in the near future.

Warm Regards, Rainer Tenius - General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月26日的点评

在漫长的返程途中,我们去了新加坡的瑞士茂昌阁酒店。酒店对细节的用心、所有员工的友好热情和酒店设施都是一流的。我们从华盛顿州珀斯(Perth)出发,在这住了6天,前台的艾伦(Allen)接待了我们。在这里住感觉就像是长期在外之后回到家、见到家人一般。这里有很棒的酒店、很棒的人和很棒的俱乐部,这时候我正坐在这个俱乐部房间写这个评论。谢谢酒店提供的一切。史蒂夫和曼迪·德菲。超赞的!

感谢 MindarieSteve
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2019年9月26日已回复
Google 翻译

Dear StevoDefty

Thank you for sharing your experience with us.

It is our pleasure to hear that you chose to stay with us again and were impressed with our attention to detail, superb facilities and amicable team members particularly Allen.

We are delighted to know that you liked our Swiss Executive Room.

We can't wait to welcome you back for another amazing experience and to delight you with our warm Swiss hospitality once again.

Warm regards, Rainer Tenius - General Manager

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2019年9月20日的点评

在入住时,我们选择了一间有阳台和河景的豪华客房。直到我们付了额外的钱,我们才被告知,由于在河对岸克拉克码头的活动,晚上的房间会很吵。在酒店住了四个晚上(共九个晚上)之后,酒店经理很有风度地把我们安排到同一层一个比较安静的地方,那是一个更大的房间,并退还了我们原先支付的一半升级费用。我们对这家酒店的感觉很复杂。一般来说,这家酒店干净而舒适。我们住的第一个房间很小,杂乱而拥挤,我们在登记入住时花了一大笔钱把它升级了。但得到的只不过是一间普通的、带套间的家庭主卧室。我们被重新安置的房间(在经理的报价后,我们反馈说有噪音,虽然我们没有特别要求搬离)是更大的,考虑到价格,那也是更符合我们期望的,(瑞士房间预订费用,加上升级成本)。位置是极好的——方便步行到克拉克码头和所有的餐厅,酒吧,活动和景点。唐人街的旅游中心离这里只有10分钟的悠闲散步,而克拉克码头的捷运站在对面的购物中心只要5分钟。附近有超市和7/11类型的商店,还有两个购物中心,步行10分钟即可到达。早餐价格合理,品种齐全,服务周到。游泳池的环境非常宜人,泳池干净整洁。有些东西我们可能会特别感兴趣——酒店很大,横跨两个区域,电梯在中间,离房间在电梯的边缘有一段相当长的距离。这里有四部电梯,其中一部对客人永久关闭,电梯速度很慢,而且常常要等很长时间才能搬进去,很多时候要等两到三部才能搬进去。泳池区没有足够的座位和阴凉。浴室有淋浴/浴缸,台阶很高,比其他大多数酒店都高。淋浴间/浴缸没有扶手帮助进出。对于某些房间,特别是那些靠近克拉克码头的房间,从下午三点左右到清晨,噪音会非常大,而且会打扰到你。接待处的工作人员有义务在客人入住时将此通知客人,并根据客人的意愿分配房间。毕竟是客人付帐。在我们9天的住宿期间,酒店的任何区域都没有wifi。工作人员对此并没有一个一致的解释或补救办法。我们还会再住在这里吗——难道仅仅是因为位置?

1  感谢 Steve M
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.com.au 查看原文
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2019年9月26日已回复
Google 翻译

Dear Steve M

Thank you very much for sharing your experience with us.

We appreciate your feedback as it is only with constructive comments that we can enhance the overall experience of our valued guests.

At Swissôtel Merchant Court Singapore, we aim to bring quality to our guests’ lives. Therefore, I was concerned to learn that you were dissatisfied with several aspects of your stay.

As for your feedback pertaining to the check-in experience and the noise from Clarke Quay, I am very sorry that my colleague did not share the appropriate information with you . I have taken this issue up with our Front Office Manager for review and improvement. Concerning the pool and occupied sun loungers, I have raised this issue with our Spa Manager and Executive Housekeeper to do regular checks to ensure that used towels are collected from the loungers once they have been vacated by previous guests. Thank you for highlighting this to me and I apologise for the inconvenience caused.

We have also noted your feedback on the elevators and regret the extended waiting times as a result of necessary preventive maintenance upgrades required. For the bathroom, we have noted your comments and thank you for your feedback.

As for your comments about the WiFi, we would like to share that we have complimentary WiFi available throughout the property. We hope that you were able to raise your connectivity challenges with us while you were our guest, so that we may have assisted you with your connection.

Please be assured that it is feedback like yours which enables us to review our processes and standards and to continue in our aim of constantly meeting and exceeding our guests’ expectations.

My team and I are looking forward to welcoming you back again at Swissôtel Merchant Court, Singapore.

Warm regards, Rainer Tenius - General Manager

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点评翻译: 此点评由Tripadvisor全球志愿者翻译而来,查看 原始英语点评
2019年9月20日的点评

在新加坡&巴厘岛之旅的旅程中和妻子入住了这间酒店,目前刚离店。之前在猫途鹰上看了很多评论,想要找一间酒店入住,选这里算是选对了。首先,新加坡是座美妙的城市:干净、安全、热情。人们亲切友善(当在地铁站找正确的方向/线路旅行时,三名指路的路人可帮了我们大忙)。 新加坡的消费可不便宜,尤其是酒的价格。酒店员工亲切、高效,此次旅行是为了庆祝结婚纪念日和生日,为我们服务的工作人员----从前台员工到行李员,再到送来生日蛋糕的客房服务人员都知晓这一情况。酒店位置优越,毗邻克拉克码头,周围有许多酒吧和餐厅,步行(或者搭乘一站地铁)便可到达唐人街。---这里即便是在晚上依然热闹非凡。乘坐火车到滨海湾地区不会超过20分钟。酒店有一个漂亮的泳池,向所有宾客提供毛巾。来新加坡一定要到“海湾花园”观光,并且欣赏夜晚灯光秀---有点像《阿凡达》(电影名)的场景。总得来说,别具一格,值得历经长途飞行至此,基于愉快的住宿体验,推荐这家酒店。

感谢 893266Steve
此点评为Tripadvisor会员个人反馈,不代表Tripadvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
Swissôtel Merch... C,瑞士茂昌阁酒店 的 General Manager,回复了这篇点评2019年9月22日已回复
Google 翻译

Dear Steve L

Thank you for celebrating your birthday with us and for taking the time to review our hotel.

It is our pleasure to hear that your experience was a pleasant one and our team members were able to impress you with their warm service and thoughtful gestures including delivering a birthday cake to your room.

It is also great to learn that you found our location ideal with easy access to Chinatown, Marina Bay and dining and entertainment hotspots at Clarke Quay.

We look forward to welcoming you back and delighting you with our true Swiss hospitality once again.

Warm regards, Rainer Tenius - General Manager

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