Official Site
Booking.comBooking.com
总得来说，入住体验非常好。房间很大，很舒适，可以打开的沙发，适合家庭入住。客房服务也很好，能够及时按照要求准备好房间，收拾好沙发床。虽然书桌上电话有问题，不过还好我们也很少用。屋顶现在不开放，少了娱乐的内容，我们房卡也不能上去。游泳池实在有点小。比其他酒店略显不足，不过考虑到老酒店改造也不容易，我们也不一定要游泳。健身房设施齐全，很好很现进。电视节目有点少，可以加上网络和netflix，给客人更多选择。楼下餐厅晚上比较少选择，只能出去吃！围边环境好，出入方便。
Dear 0803lina
Thank you for having shared your personal memorable experiences with us and making The Fullerton Hotel Singapore your preferred choice for your staycation.
We are delighted to receive your feedback and truly appreciate your kind compliments on our hotel facilities. It is always very encouraging to receive comments such as yours and we hope to have the pleasure of welcoming you back on your next visit.
Yours sincerely,
Gino Tan
Country General Manager
由于疫情的关系。2/28 日办理入住花了40分钟左右的时间。进入房间已经是下午4:00左右了。
所以请大家办理入住要有心理准备，如果大厅客满必须到室外炎热的空间等待。尤其是在假日期间。
我們入住的房間是City view尚未裝修過的類型装修是真的已经旧了
整体清洁还算OK。但是椅子上明显的有灰尘。床头灯也有一展完全不会亮。双人床却是两张床垫拼接在一起，中间有一道缝隙著實不舒服。
厕所内的备品只有最基本的牙刷。和沐浴类用品。连浴帽也都没有。
房间内的水只有两瓶非常小支的。入住期间也没有补充。明显不足。
不知道是否是节省成本。房间那没有一个信封便条纸和一支笔。需要的人必须自己准备。
餐厅几乎都是客满的。有4位女性客人讲话非常大声，也没有见餐厅人员去制止他们。著實了影响到其他的人。
这一点是客人必须自爱的部分。尤其是在疫情期间。四位女性年轻人以为自己包下来全部的餐厅大声喧哗嬉闹。
还有一个非常大的缺点就是停车场距离房间非常遥远。
整体服务还算好。
Dear CareyS139,
We appreciate your valuable feedback, which helps us to focus on what is important to our guests. It is disappointing and concerning to know about your experiences.
Please accept my sincere apologies for the inconveniences caused and rest assured that additional training has been conducted to the respective teams.
We look forward to the opportunity of being at your service in the near future!
Yours sincerely,
Cavaliere Giovanni Viterale
General Manager
我几次前往新加坡，对比前几次住的酒店，无论地理位置和服务质素，Fullerton一定是适合全家大小一起下榻的酒店。感谢Nicholas 以及他的同事们的热情周到的服务。
Dear Tim H,
My team and I thank you for the preference and for your kind endorsement!
Please rest assured that your kind words were gladly conveyed to Nicholas and the team, and we look forward to welcoming you back to your home away from home soon.
Kind regards,
Cavaliere Giovanni Viterale
General Manager
