Phil Smith，新加坡皮克林宾乐雅臻选酒店 的 General Manager，回复了这篇点评
回复时间：2022年11月13日
Dear Trail17436764948,
Thank you for the generous compliments of the hotel!
It is delightful to know that you had an exceptional stay experience and that you liked our location, the greenery, the breakfast at Lime as well as the afternoon tea at our COLLECTION Club. I am also very heartened that your husband enjoyed his little birthday surprise, thoughtfully prepared by our staff.
I am really glad that you feel at home staying with us, and we hope to welcome you back again in the near future.
Teong Wah Kung，新加坡皮克林宾乐雅臻选酒店 的 General Manager，回复了这篇点评2024年2月25日已回复
Google 翻译
Dear Climber32309896510,
I am delighted to read your wonderful comments about your recent stay and that you were particularly impressed with our top-level facilities, stunning views and professional service.
Your recognition, in particular about Tessa, will be shared with the team and will definitely serve as a motivation for us to continue elevating our level of service for our guests.
We appreciate you taking the time to share a review, and certainly look forward to having you with us for another stay experience again soon.
Phil Smith，新加坡皮克林宾乐雅臻选酒店 的 General Manager，回复了这篇点评2023年11月16日已回复
Google 翻译
Dear jaronl506,
Thank you for the time taken to write this review as all feedback received from our guests is extremely valued.
It is regrettable to know that your experience fell short of expectations and we apologise for the less than stellar stay experience.
I have tasked my team to address the issues you have highlighted. Namely, the room request that was missed out, the faulty shower head and clothing rack. Trust that we take feedback very seriously and will work on it to resolve these issues to prevent them from happening again.
We are glad that you still enjoyed the fragrance of the shower amenities we provide.
Thank you once again and I hope that you will allow us another opportunity to welcome you back.
Please do contact me personally should I be able to assist further.
