The team at Harbour Ville Hotel would be so happy to hear that they did well serving you. Cleanliness is definitely our top priority and we are glad to hear you were really satisfied with the cleanliness!
We hope you stay with us again and be sure to use our promo code "35OFF" at our website for exclusive deals!
Please accept my most sincere apologies that you didn't enjoy your stay with us.
It is upsetting to hear that we didn't do a good job for you. Please rest assured that your feedback has been conveyed to the relevant department for their improvement. The management of the hotel will also be monitoring closely on this matter.
We do hope you can give us another chance to serve you better.