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“很糟糕”
mezza9的点评

mezza9
预订桌位
新加坡排名第155 (共15,105家美食)
卓越奖
价格区间: US$20 - US$50
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氛围类别: 商务会议, 酒吧风格, 团体用餐, 特殊场合用餐, 携带儿童的家庭聚餐
用餐选择: 宵夜, 午餐, 早餐, 晚餐, 保护区
周围地区: 中区/城区
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月26日点评

作为凯悦的会员,我经常在Mezza 9餐厅用餐。菜单没有变化,标准也很低。服务是平均水平。服务员耐心、和善、有礼貌,但这就是问题的原因。一些食物上菜需要很长时间,而且他们的服务很慢,我总是在主菜吃到一半的时候,要求他们装备我的甜点,咖啡和账单,但主菜结束之后,我仍将不得不等待超级长的才能等到我的甜点,咖啡和账单。之前所有的要求还有什么意义呢?我注意到,他们对“老主顾”的待遇要好得多,因为我上次来这里的时候碰巧被几桌这样的常客包围了。

感谢 FoodieTravellerFrSG
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
管理层回复:2017年11月29日已回复
Google 翻译

Dear FoodieTravellerFrSG

Thank you for sharing your feedback with us, and we are very concerned with what we have read. We would like to assure you that service is delivered without any bias, and we will be looking into this to ensure that every guest receives a level of service that is expected of mezza9. We would like to invite you to dine with us again, and give us the opportunity to serve you better on your next visit.

Best Regards
Grand Hyatt Singapore Management Team

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3 - 7 条点评,共 692 条

点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年11月18日点评

朋友过生日的时候来这里吃了下午饭,我提前在Chope上为我的朋友定了一个生日蛋糕和一首歌。我们当时到的时候餐馆很忙,但是不管我们提什么要求,都很快得到了工作人员的回应。总之,在Mezza9餐馆的用餐体验真的很赞!

与 www.chope.co 合作收集的点评
感谢 GKSingapore
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
管理层回复:2017年11月29日已回复
Google 翻译

Dear GKSingapore

Thank you for choosing to celebrate your friend's birthday with us, and we are glad to be part of your celebrations. Many thanks too for your kind understanding with regards to your request, and for giving us the chance to make it up to you with a birthday cake and song. Please feel free to contact us before your next visit, and we hope to see you soon!

Best Regards
Grand Hyatt Singapore Management Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年8月9日点评

19年之后我和妻子回到这家Mezza9餐馆(我们结婚那晚就在这里享用晚餐),超级棒。食物一流,服务一流,就连葡萄酒的选择也一样超赞。

感谢 jstaines72
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
grandhyattsingapore,mezza9 的 Grand Hyatt Singapore Management Team ,回复了这篇点评2017年8月11日已回复
Google 翻译

Dear jstaines72,

Greetings from Grand Hyatt Singapore!

We are really pleased that you had a pleasant dining experience at mezza9, and that the place has come to hold such fond memories for you and your wife.

It will be our pleasure to host the both of you back at mezza9 for many more times. Just a note also that we have three private dining rooms at mezza9 if you like to rent in your future visits as well.

Best Regards,
Grand Hyatt Singapore Management Team

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2017年7月21日点评 通过移动设备发表

凯悦,以优质食品闻名。我们点了Khao Moo Yang、泰式烤猪肉,太甜了,压过了本身烤肉的味道。我们宁愿有点烧焦。缅因龙虾的脆皮面条还可以,但不能说特别棒。里脊牛排做成了十分熟,而我要的是三分熟。酒类的选择很多。餐厅在星期五和晚上7:30相当不错,餐馆里有做饭的那种不愉快的味道。

感谢 Joy-holiday
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
grandhyattsingapore,mezza9 的 Grand Hyatt Singapore Management Team,回复了这篇点评2017年7月24日已回复
Google 翻译

Dear Joy-holiday,

Greetings from Grand Hyatt Singapore!

Thank you for visiting mezza9. We are disappointed that you did not particularly enjoyed your dining experience with us. We will be sure to take your feedback to our culinary team, and they will review it to ensure that we keep to a high standard of food that we strive for.

Our restaurant’s concept is also such that it features live theatrical show kitchens featuring different cuisines all in one venue, from Western, Japanese, and Thai to a sustainable seafood counter to name a few. While some diners enjoy the live food preparation for their viewing and the clanking of the pots and pans and the aroma of the food in the air while they dig into their meals, we understand we need to ensure that ventilation is also good such that it does not become an unpleasant ambience in the end which is not what we are looking for.

Please be assured that we will look into your review, and we certainly hope to have the opportunity to welcome you back again.

Best Regards,
Grand Hyatt Singapore Management Team

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月29日点评

这个地方的食物质量是不错的,但与Orchard其他的五星级酒店相比,服务是极好的!我和我的朋友从我们进餐馆的那一刻起服务员就对我们提供了极好的服务,直到我们离开。(尤其是当我们走出在Marriott酒店的Cross Roads咖啡馆时。)女主管(印度人)很高效并且有礼貌。Dushku和Verina做的很好,他们高效,有趣,有责任心,谨慎和快速。接待人员的做法时真正款待专业人士的做法。(最后)Dushku和Verina,你们是超级明星,感谢mezza9的团队!

感谢 ElginV5
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.sg 查看原文
grandhyattsingapore,mezza9 的 Grand Hyatt Singapore Management Team ,回复了这篇点评2017年6月30日已回复
Google 翻译

Dear Elgin V,

Greetings from Grand Hyatt Singapore!

Thank you for your nice review of mezza9. We are really happy that you and your loved one enjoyed your dining experience with us. Delivering consistently good food and service is what our team at the restaurant strives to do every day. We will be sure to pass on your compliments to the team and they will surely be humbled to receive them.

We also love to entice you to have a drink at our martini bar with happy hours from 4pm to 9pm. We definitely hope to welcome you back again!

Best Regards,
Grand Hyatt Singapore Management Team

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