Good morning dear guest. Thank you for your comments about Pirwa Corregidor. We are very surprised of your comments on cleanliness as one of our priorities is the cleanliness of the hostel, we are working hard in order to correct any flaws.
The day of your arrival, the company of Water in Cusco (Seda Cusco) had cut us the water service by mistake, we tried to solve it during the day but, this took 24 hours, so could not do anything, we apologize for that.
Finally we understand that you had to cancel the reservation and that is why the money was refunded, our receptionist just had to coordinate it with our accounting office, we regret that you felt that it was rude.
服务很好， 友善。 他们接受万事达卡。 房间很差，床好，淋浴和浴室都非常糟糕。 我不会推荐这酒店。 没有吃早餐（不知道是否包在价格之内）。不划算。
Good morning, and thank you for writing us a review for Pirwa Posada de Corregidor. We're located in a protected - historic colonial house and thus, we are limited to make big changes like the system of the hot shower and size of the rooms, also we always mentioned in the confirmations we always mentioned that breakfast is included in the room price.. As the only economical option in the main square of Cusco, we do think that we offer a good value for the price. We are happy the staff and the service was good for you.
Good afternoon Meagan, and thank you for your review of Pirwa Posada del Corregidor. We’re concerned that you found the breakfast inconsistent, and will speak to the staff in our restaurant about this.
Regarding the showers, as we’re located in a protected historical building, the type of plumbing work we can do it limited; for this reason, we have to use electric showers. We suspect that staff was negligent in explaining how these work: the showers heat up more when the pressure is low, and one should increase the water volume only when the temperature is more or less as desired. Our options for changing the electric showers are limited, but we can certainly dedicate ourselves to teach guests how to get optimum results, keeping in mind that many come from more developed countries that are less familiar with this system.
We’re sorry about the failings regarding these two aspects of your stay, but hope that you enjoyed your stay otherwise.
Good afternoon Vannia, and thank you for taking the time to write a review for Pirwa Posada de Corregidor. As you mentioned, some of the rooms are smaller, as we’re located in a protected, historic colonial home and thus are limited to what changes we can make to the building’s floor plan. As the only economical option in the main square of Cusco, we do think that we offer a good value for the price, and are happy to you agree with us despite your room’s smaller size.