Thank you for sharing your experience regarding your stay with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have taken note of the points you've raised in this review and these will be taken into consideration in our efforts to continually monitor and improve the quality and services we offer.
Thank you again for posting your comments. We hope to have the opportunity to serve you again in the future.
Thank you for taking the time to share your recent experience at the Crowne Plaza Minsk Hotel on TripAdvisor. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide a great place to stay. It is always nice to hear warm comments about staff service in general and good choice of the breakfast.
Despite of this we regret to know that few elements of your stay were below your expectation.
Upon your next reservation we will be happy to offer best possible room to fulfill your requests.
Concerning F&B we will provide special staff training.
Regarding the Wi-Fi connection we are always working to improve provided services to our guests.
Please do not hesitate to contact us directly by email: firstname.lastname@example.org or by telephone: +375172183400 before your next visit. We will be glad to follow up your travel needs and we will be glad to assist you. It is our pleasure to make your stay comfortable and our staff will be always delighted to serve you.
Once again thank you for your valuable feedback and we sincerely hope to welcome you again in Crowne Plaza Minsk in the nearest future!
Hello Familien V,
Thank you so much for staying with us and for taking the time to write a review about your experience with us. I am delighted to hear about your excellent stay at the hotel and appreciate your compliments regarding our great beds and location. We are always very happy when a guests' provides feedback about the wonderful service they have received. As soon as I received your comments, I immediately forwarded them to the management and ownership of the hotel. They will ensure that the staff knows what a great job they have done and also ensure they are recognized for their efforts. On the other hand, I am sorry to hear about the lack of coffee in your room amenities. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.
Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.
Thank you for taking the time to share your experience here on Tripadvisor following your recent stay at the Crowne Plaza Minsk Hotel. Your comments are highly valuable and will assist us in our continuous efforts to maintain and improve the service level we aim for.
We regret to learn that some elements of your stay were not up to your expectations and apologise for any discomfort and disappointment that this may have caused you. Your comments concerning limited choice of alcohol which is served at the Club Lounge have been shared with the Head of Department in order to try to find a solution.
Despite this, thank you for your kind words concerning our staff, especially Concierge team, it will be a pleasure to pass on your comments to the team.
Also we are pleased to know that our central location and breakfast did add to your comfort and enjoyment during your stay.
Once again, we would like to thank you for taking the time to share your experience and we look forward to accommodating your future travel needs.