Dear,
We are really sorry that you were not pleased with your stay because customer satisfaction is really important to us.
The hotel was renewed in the 17th century and because of its importance in Dubrovnik's history, it is also protected by UNESCO which means that a big part of the hotel cannot be changed. It is a luxurious boutique hotel with the purpose of looking antique.
Thank you for your understanding,
Kind regards,
Franko