PolakIvan,法肯斯特尼俱乐部弗尼马申波瑞可酒店 的 General Manager,回复了这篇点评
回复时间:2016年9月10日
Dear John M,
thank you for your 5 star rating here at TripAdvisor!
We are more than glad to read that your stay at our Falkensteiner Club Funimation Borik**** has been such a wonderful and great experience! We as a team spare no efforts in offering you the best time possible and are also happy that you had the chance to completely switch off and refill your batteries here.
We have forwarded your compliments to our team members who were very glad to hear back and receive such positive feedback from you, especially Allen who remembers you and your family very well.
We cannot wait to welcome you back home to our hotel and until then we wish you all the best!
thank you very much for taking the time to leave this excellent review here on TripAdvisor. We are happy that we could provide a memorable stay for you. We are grateful for the praise for our staff and hope to be able to welcome you again in the future.
Kind regards and happy further travels!
Your Falkensteiner Hotel Club Funimation Borik**** Team
thank you very much for your positive review and taking the time to share it! We are very happy that you and your family enjoyed the stay with us! Further thank you for the praise for our food - our chef always likes to hear this! We hope you and your family will visit us again int he future! Your Falkensteiner Club Funimation Borik Team
thank you for your rating here at TripAdvisor! We are very glad to read that you liked our new rooms, as well the service on reception. We also truly appreciate your positive and constructive feedback regarding food, we will forward it to our colleagues from F&B department! Nevertheless, we hope that you will return to our Falkensteiner Club Funimation Borik**** and until then wish you all the best!
a big thank you from all of us here at the Falkensteiner Club Funimation Borik**** for your excellent, detailed and authentic feedback regarding your stay here at TripAdvisor!
It has been a real pleasure to read all those compliments, especially the ones regarding our friendly staff. We are very happy to read that your overall expectations about our hotel were exceeded in every way possible.
We cannot wait to welcome you back home and until then wish you all the best!
thank you very much for your detailed review full of compliments for our Falkensteiner Club Funimation Borik**** here at TripAdvisor. We are very happy that you keep such a fond memory of your stay thanks to our all-inclusive offer and our location.
We hope to be able to welcome you again in our hotel and until then wish you all the best!.
thank you very much for sharing this experience with us. We regret, that you felt is is required to use such a strong heading. However we understand that you stay was disappointing and hope to learn from the detailed experience to improve. We are awaiting the feedback you will share with us directly and react accordingly. We then sincerely hope to be able to welcome you again so we can correct that impression.
Kind regards Manuel Fleissner / Rooms Division Manager