我们来这里进行我们的周末之旅,这简直不能再糟糕,我们周五来到这里,预定大概住宿20个小时,我们问前台能不能在周日多让我们住一个小时,然而前台小姐说我们必须多付10欧元才可以,我问这价格包括什么服务内容,她说包含为孩子们准备的卡通片,但我们周六去看卡通片的时候他们告诉我说卡通片已经停播了...食物很差劲,没有无线网络,餐厅没有空调,孩子的体育场很小,游泳池很脏,价格太贵...更多
- 游泳池
- 海滩
我们来这里进行我们的周末之旅,这简直不能再糟糕,我们周五来到这里,预定大概住宿20个小时,我们问前台能不能在周日多让我们住一个小时,然而前台小姐说我们必须多付10欧元才可以,我问这价格包括什么服务内容,她说包含为孩子们准备的卡通片,但我们周六去看卡通片的时候他们告诉我说卡通片已经停播了...食物很差劲,没有无线网络,餐厅没有空调,孩子的体育场很小,游泳池很脏,价格太贵...更多
显示较少Dear marijana0906,
thank you for taking the time to share your observation with regards to your stay in our hotel. As a hotel manager I apologize that your stay at our hotel didn't meet your expectations and you left hotel disappointed.
Just want to explain that each prolongation of guest's stay at room after official check out (in cases where this is possible and when hotel booking permits) is charged 10€ per hour.
The price that you have paid included halfboard and animation program called "Andrija summer Club", which means that parents have possibility to leave children with animators from 09,30 in the morning till 19,00 in the evening and evening program which starts with mini disco and lasts till 22,00/23,00. Saturdays are usually major changes guests and animation team has day off. I wish to extend my sincerest apologies if receptionist did't inform you that on saturday is animation team day off.
I'm very sorry that you were not satisfied with food quality. Dinner and breakfast in hotel restaurant are buffet and everyone can find something for themselves starting from salad, eco corner, appetisers, warm and cold dishes and desserts.
Children playgrounds in the hotel are soft playground, playground opposite the reception where is children receptionis and PlayStation corner.
We do hope we have the opportunity to welcome you back in the future and make this stay a much more pleasant one.
Best regards,
Marijana Puce, hotel Manager
该酒店最适宜儿童入住。那里的人们愿意提供帮助和建议 房间对于家庭来说有点太小了(以合理的价格提供)。食物是美味的,即使酒店非常拥挤,食物都从来不会不够。度假村附近酒店的游泳池像其他额外的活动一样需要额外的费用。看起来度假村的重点是让人们进入,而不是另外收费。度假村内所有地方的冰淇淋的价格几乎都是附近城市的一倍。我最后的想法是:我不敢相信在整个度假胜地只有小啤酒价位高。
Dear tomzigizmo9,
thank you for your very nice comments regarding your stay in Kids hotel Andrija. It give us a great pleasure that you have found our hotel to be up to your standards and that you had very nice time staying with us. By all means hotel Andrija is fully adapted to the children, starting from kids reception, kids rooms, restaurant, play corners and playful animation team. Thank you that you point out food in the hotel restaurant, we try hard to provide guests the best of Mediterranean cuisine.
Hope to have soon the pleasure of welcoming you back for new precious memories.
Kindest regards,
Marijana Puce, hotel Manager
如果你因公来Sibenik千万别来这里-估计很不适合。Solaris景点很棒,美丽祥和,但我的公司帮我预定了Andrija,这里都是小孩-好像就是为他们打造d一般。所有的设计都考虑了孩子-装修,到处的游戏等,如果这就是他们的意图,那挺好的。自助餐选择多样,但并不是我吃过的最好吃的。我承认房间很棒!很干净整洁,还带有阳台和又大又干净的卫生间-别无他求。啊对, 需要熨斗。如果你需要的话,请自带。
Dear Maya,
thank you for Your time and this kind review. It is pleasant to hear You have noticed everything we have for children, because our main goal is to make them and their parents happy and satisfied. However I have to say that You don't have to avoid Sibenik if You are traveling for business. Except our hotel, here in Solaris we have business Hotel Ivan****+ which is made especially for people who are traveling for business. Also there are lifestyle hotel Jure****+, Hotel Niko*** and hotel Jakov***, so, as You can see, we have lots of possibilities here in Sibenik. We would really like to welcome You back again to show You that we can be good hosts for business guests too.
Kind regards, Marijana Puce, hotel Manager
一切都超赞! 我们将在2017和我们的女儿们再来! 酒店的员工特别好,别的一切也一样。有种自己并非身处克罗地亚的错觉,因为每个人都是如此友好;如果你遇到了问题,他们不用讨论就会来帮你。 一定要来安德里亚酒店! @安德里亚酒店的员工们 - >谢谢你们给我带来了精彩的假期!Ivanka,Leticija,Ilenija和Igor Mesic,明年见!
Dear Family Mesic,
Thank You for kind words You wrote in this review. For me as a Manager of the hotel it is always a pleasure to see that we, as a team of this hotel, managed to meet all of Your expectations. Our team consists of young people willing to give their best to fullfill every little wish that comes from the youngest ones and their parents and we are truly happy when we see that big smile on the faces all around us. We would be really happy to welcome You all next year.
Best regards, Marijana Puce, hotel Manager
酒店的房间干净,漂亮,这就是酒店的设施设备中的全部优点了。在我们入住期间,这家酒店已经人满为患了-在早餐和晚餐期间等餐桌的话时间还中规中矩。酒店员工除了不友好,也没什么好抱怨的了,或许这就是巴尔干半岛的待客之道?或者这些员工只是累了...但最让我们恼火的是,尽管这个酒店接待孩子入住,但是酒店的开放区域(比如说游泳池)也是吸烟区域!!!没有一个员工会劝在孩子旁边吸烟的人们别抽烟-他们甚至还面带微笑的提供烟灰缸给抽烟的人。
这是一次和我们的孩子的愉快的假期。很高兴与孩子们一起度假,伙伴/情人有时间陪伴彼此,孩子喜欢去孩子俱乐部。儿童俱乐部队是那么好,我们可以把我们的女儿放心的交到那里。我们从6月18主导7月2号。动画在如此友好和良好的队伍,并给孩子们所有的积极的关注。感谢安娜斯特拉鲍里斯米尔科雷纳托!我们聊了很多关于你的所有其他伟大的游客团队!
Dear urszulanelemans,
First of all let me thank you for your absolutely wonderful review and your very kind words! The main point of our animation program was to offer a children educative, playfull an joyfull entertainmet, in which they can meet other children, make friendships and finallythrough play they have chance to learn foreing languages in big team. All of these people are proffesional in their job and they do this with love.
Thank you one more time for your feedback and visit us again.
Kindest regards,
Marijana Puce, hotel Manager