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Peter Y
亚特兰蒂斯棕榈酒店的点评
2023年12月10日点评
入住日期：2023年12月房间建议： 第一次去迪拜出差，入住亚特兰蒂斯大酒店，感觉非常棒，干净整洁，服务员彬彬有礼，早餐非常棒，里面还有水世界，水族馆，房间景色也非常棒，直接可以看到海景，硬件设施过硬，但是最满意的还是服务，每一个人...
旅行类型：商务旅行优惠度
地点
服务
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Atlantis The Palm，亚特兰蒂斯棕榈酒店 的 General Manager，回复了这篇点评
回复时间：2023年12月14日
Dear Peter,
Thank you for choosing Atlantis, The Palm for your first business trip to Dubai. We are thrilled to hear that you had a fantastic experience with us.
We take great pride in providing a clean and tidy environment, along with exceptional service. We are delighted that our staff, including Dharnesh, made a lasting impression on you with their courteous and helpful demeanor. We are glad that you enjoyed our wonderful breakfast and the breathtaking views from your room, overlooking the sea. Our state-of-the-art facilities are designed to enhance your stay.
As someone in the service industry yourself, we appreciate your recognition of the efforts we put into ensuring a memorable experience for our guests.
We hope to have the pleasure of welcoming you back to Atlantis, The Palm soon.
Best regards,
Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.
Thank you for choosing Atlantis, The Palm for your first business trip to Dubai. We are thrilled to hear that you had a fantastic experience with us.
We take great pride in providing a clean and tidy environment, along with exceptional service. We are delighted that our staff, including Dharnesh, made a lasting impression on you with their courteous and helpful demeanor. We are glad that you enjoyed our wonderful breakfast and the breathtaking views from your room, overlooking the sea. Our state-of-the-art facilities are designed to enhance your stay.
As someone in the service industry yourself, we appreciate your recognition of the efforts we put into ensuring a memorable experience for our guests.
We hope to have the pleasure of welcoming you back to Atlantis, The Palm soon.
Best regards,
Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.
此回复为企业代表所写的主观评论，并不代表 TripAdvisor LLC 的观点。
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1 - 6 条点评，共 9,096 条
qiaozhimama
英国伦敦
2
通过移动设备发表 
我们的房间服务员Mahabub人非常好，房间打扫得很干净。我们已经第二次来到这个酒店，每次都住两周。体验一直很好。我想我们下次还会选择这家酒店
房间贴士： 热门时期尽早订房。藏红花自助可在酒店APP上提前预约避免等候
入住日期：2024年4月
询问关于 亚特兰蒂斯棕榈酒店 的问题
感谢 qiaozhimama
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Atlantis The Palm，亚特兰蒂斯棕榈酒店 的 General Manager，回复了这篇点评2024年4月13日已回复
Dear qiaozhimama,
Thank you for choosing to stay with us at Atlantis, The Palm once again and for taking the time to share your experience.
We're delighted to hear that Mahabub provided excellent service and ensured that your room was cleaned to your satisfaction. It's wonderful to know that you've enjoyed your stay with us for the second time and that your experiences have been consistently good.
We truly appreciate your loyalty, and we're honored that you're considering choosing our hotel again for your future visits to Dubai. We look forward to welcoming you back for another memorable stay!
Best regards,
Kym Barter
General Manager and Senior Vice President, Operations, Atlantis, The Palm
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。
Passport60727161438
阿联酋迪拜
1
通过移动设备发表 
前台服务非常差，尤其是前台经理，态度很恶劣，没有五星级酒店的专业性，办理复制时间超级漫长，对这次旅行体验大大减分，房间也比较旧。
房间贴士： 最好避免这家酒店
入住日期：2023年12月
询问关于 亚特兰蒂斯棕榈酒店 的问题
感谢 Passport60727161438
此点评为 Tripadvisor 会员所写的主观评论，并不代表 Tripadvisor LLC 的观点。 Tripadvisor 对点评进行检查。
Atlantis The Palm，亚特兰蒂斯棕榈酒店 的 General Manager，回复了这篇点评2023年12月19日已回复
Dear Eric,
Thank you for choosing Atlantis, The Palm for your recent stay. We appreciate your feedback, and we are sorry to hear about your negative experience with our front desk service, particularly with the front desk manager. This behavior does not align with the professionalism we strive for at our five-star hotel. We understand that the lengthy check-in process and the condition of the room have greatly impacted your travel experience.
We would like to investigate this matter further and address your concerns appropriately. To assist us in resolving the issue, could you kindly provide us with additional details such as your room confirmation number, check-in, and check-out dates? This information will enable us to conduct a thorough investigation and take the necessary steps to improve our services.
Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We value your stay at Atlantis, The Palm, and we hope to have the opportunity to welcome you back in the future for an extraordinary experience.
Warm regards,
Kym Barter General Manager and Senior Vice President, Operations, Atlantis, The Palm.
此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。