Dear Guest,
Thank you for sharing your experience with us, we truly appreciate the feedback. We strive to ensure that each one of our valuable guests is served to the highest standard, so I’m disappointed to read that may have fallen short.
I’m very sorry that your stay did not meet your expectations and would love the opportunity to regain your trust. Please let me know the next time you are planning on visiting SLS Dubai and I’ll make sure that your stay not only meets, but exceeds your expectations.
Thank you.
Warm wishes,
Spencer Wadama
General Manager