Dear AMR00968,
Thank you for sharing your kind words of appreciation about your recent stay with us. Please allow me to also extend my sincerest apologies as we have failed to meet your expectations on certain facets during your stay. We highly value our guests’ feedback and your review about your recent experience with us is greatly appreciated. I am a firm believer that these comments are helpful motivators to continuously improve our ways in enhancing our guests' experience.
The points you have shared, specifically on kitchen facilities, TV channels and hot water, were immediately discussed as these incidents are completely not acceptable to the set standards of Abidos Hotel. I wish to assure you that we are taking corrective action to prevent such recurrence.
We pride ourselves on offering the highest standards of service and accommodation to our guests. Once again, we are truly sorry if on this occasion we have failed to meet those standards. We thank you for your patience and consideration on this matter and profoundly hope that we may have another chance to restore your confidence in Abidos Hotel- Dubailand.
Sincerely,
Vanessa Sunico
Guest Relations Department