Dear zhanhual2023,
Thank you for your kind feedback about your experience at the Palace Hotel. We're delighted to hear that you found our service to be very good and our facilities to be complete. We take pride in creating a family-friendly environment for our guests.
We're especially grateful for your recognition of Sabrina, rest assured we will share your kind your kind words with her.. We apologize for the electricity issue in your room, but we're glad that Sabrina was able to promptly address and resolve the problem via WhatsApp, ensuring you had a wonderful holiday.
We hope to welcome you back for another memorable experience at the Palace Hotel and Jumeirah Al Qasr in the future.
Sincerely,
Rodolphe Pialat
Hotel Manager
Jumeirah Al Qasr & Dar Al Masyaf