Dear Valued Guest,
Thank you for taking the time to provide your feedback of your stay. On behalf of the entire team I would like to apologize that your experience was not all that it could have been. We try very hard to ensure guest comfort and appreciate valuable feedback like this to help us improve.
We have noted all your comments and have alerted all Department Heads to the concerns that you’ve shared .Once again, we are very sorry for all the inconvenience and hope one day you return and give us a chance to redeem ourselves.
Dear Mr Adolf,
It was our pleasure to welcome you to the President Hotel and we are glad to hear you had a pleasant stay with us en route to Abu Dhabi. Our central location and proximity to the Metro station is one of the reasons a lot of guest have for choosing us and we are glad you appreciate it too. With regards to the mini bar, we will definitely highlight that in our operations meeting. Please accept our apologies for any inconvenience caused.
Thank you so much, Mr Adolf for the feedback and we hope you come stay with us again in the near future.
You are certainly correct! We are situated right on Sheikh Zayed Road in Karama and the metro train station is just a few steps away. Our guests also enjoy our signature South Indian restaurant Kovalam and we have clubs for entertainment.
" Perfect place to enjoy good music with friends"! Couldn't have said it better.
Thank you so much and look forward to welcoming you back soon!
Thank you for taking the time to write such valuable feedback. We are glad to hear that you find our rooms great and your kind words on the staff, especially Joy is certainly appreciated by us all.
Your comments on the bed and music has been discussed in our daily operational meeting and happy to report that we have ordered new beds for the rooms and our maintenance is working on the soundproofing.
Thank you once again and we hope to welcome you back in the not too distant future.
Dear Mr Madhur,
Thank you for taking the time to write such valuable feedback.Your kind words on our good location ,good Indian Breakfast , free wifi, helpful staff and affordable price certainly has not escaped us.
Your comments on the mattress, water bottle , tv channels, wifi and music has been well noted and discussed in our daily operational meeting and happy to report that we have made some changes. New mattresses were ordered, wifi and tv channels upgrading on progress and water bottle is being considered.
Thank you once again and we hope to welcome you back to Marco Polo in the not too distant future.