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1 - 6 条点评,共 2,261 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2周前点评 通过移动设备发表

我预订了四晚能看到哈利法塔的总统套房。我提过我的偏好,但没有被考虑。事实上,我的房间的水槽被堵住了,我向前厅经理(Suraj Adhikari)投诉,他直到晚上才给我换到14楼的房间,我其他楼层的房间去吸烟区更方便,于是要求免费升级,但被拒绝了,被要求大使会员资格,还必须支付200美元才能升级!他给l的解决方案完全不是我想要的!另一个问题是,我提前续了房,他们也答应了,但是到了之前计划离开的前一天他们打电话给我,问我是否需要帮忙运行李,我去前厅经理解释说我已经续房了,没有要退房,5分钟他们来敲门,说要检查一下小酒吧!!从第一天起,我就要求把迷你吧的东西拿出来,因为我想自己用冰箱。我还自己修了水槽,昨天门卡坏了,我去了前台并且处理了很久,尽管房价很高,设施并不好啊。我和接待经理(Mohamed Nasser)说了,给他我反馈,但却什么都没做,他只给了我一张反馈卡评估了一下我的住宿,还给了我他的名片!然后还让我付迷你吧的钱,我说是用苹果支付,他居然还问卡的尾号这种不恰当的问题。前台和房间看起来都很老旧!

感谢 lightm00n
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
IHGDFCExecOffice,迪拜节日城洲际酒店 的 Front Office Manager,回复了这篇点评回复时间:1周前
Google 翻译

Dear lightm00n

Thank you for staying with us and thank you very much for taking time to share your experience about your recent stay and thank you for your continued loyalty as valuable IHG Ambassador member

Please accept our sincere apologies for the inconvenience caused. I totally understand how that made you feel and the negative impression this matter left on our service, we take our valued guests feedback seriously and I would like to this opportunity to thank you for your comments, I also appreciate the candid feedback we receive and welcome any opportunity to improve

Rest assured that the reported matter is not an indicative of our usual high standard, it would be highly appreciated f you may contact me directly when planning future stay with us where I will personally ensure that your upcoming stays are enjoyable and comfortable ones

Sincerely,
Nabil Youssef

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
4周前点评

最近,我入住了洲际酒店的公寓套房,也去了这里的餐厅吃饭。我选择了鱼主题餐厅,氛围和装饰看起来都很吸引人。果然没有让我失望。服务很好,厨师也是一流的。他们还专门为我和我的客人找了一条比目鱼来烹饪,味道非常完美。如果你喜欢海鲜,这绝对是追求一流的品质、服务和标准的明智选择,另外,我在世界上一些顶级餐厅用餐过,这里绝对值得大家一游。

感谢 X1291BJphilipl
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
IHGDFCExecOffice,迪拜节日城洲际酒店 的 Front Office Manager,回复了这篇点评回复时间:1周前
Google 翻译

Dear X1291BJphilipl

Thank you for your feedback and I am happy that you enjoyed your stay with us as well as the facilities of the hotel. We pride ourselves with an engaged team who really ensure that each and every guest that we have feels at home and I am delighted that they were able to achieve this at this time

We look forward to welcoming you back to the Intercontinental Dubai Festival City in the near future

Sincerely,
Nabil Youssef

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月20日的点评 通过移动设备发表

这是我在迪拜住过最棒的酒店。这里的地理位置,服务以及房间本身都非常完美。工作人员非常友好热情。酒店的大厅区域很漂亮,还有泳池也很棒。谢谢所有的工作人员,尤其是苏拉吉先生。我们还会再来的。

感谢 Z601DK_
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IHGDFCExecOffice,迪拜节日城洲际酒店 的 Front Office Manager,回复了这篇点评回复时间:1周前
Google 翻译

Dear Z601DK_

Let me take this opportunity to thank you for choosing to stay at the Intercontinental Dubai Festival City and for taking the time to provide us with your feedback

Your feedback is extremely valuable for us as we strive to consistently exceed guest expectations in every way.
Your comments regarding the hotel facilities and staff are a delight to read. We are happy to see that your experience is reflecting our actions on our efforts towards guests’ satisfaction

We do hope that we will be able to welcome you back again, where every member of our team will do their utmost to deliver memorable experiences to all of our guests

Sincerely,
Nabil Youssef

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2019年7月12日的点评

有最好的晚餐体验!!!!我们都从菜单上点了不同的食物(我们中的很多人),一切都很棒!特别是,服务员Red让我夜晚变得不同…他无意中听到我的朋友说今天是我的生日,他把他的团队都带出来唱生日快乐!!!他是个很好的服务员,我们从不需要等待。100%我们会再来这里的。

感谢 yof737
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IHGDFCExecOffice,迪拜节日城洲际酒店 的 Manager,回复了这篇点评2019年7月22日已回复
Google 翻译

Dear yof737,

Thank you for sharing this comment about your recent dinner experience.

I am thrilled to hear that you and your guests had a good experience, with especially regarding the attentive service by our colleague Red. I will will certainly share it with him.

Do feel free to try also our Thursday Seafood Souq night at our main restaurant Anise for AED 269 per person.

We look forward to welcoming you back to Anise in the future.

Best Regards,

Andreas Koenig
Senior Outlets Manager

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2019年6月18日的点评 通过移动设备发表

迪拜节日城洲际酒店已经成为我举办商务活动、会议和培训的最佳场所。我想特别强调一下我们在茴香餐厅的体验,总是超级棒。还有会议室的服务,感谢他一贯的精益求精的服务态度!目前为止,我们在这个酒店的每一次活动,服务人员的微笑,技能和专业的房间管理都能获得我们团队的共同认可。虽然他的名字不太好记,但他的微笑和专业的态度都让我们难忘!我一定会推荐迪拜节日城洲际酒店参加商务会议,并且很乐意,因为你没有更好的选择:)

感谢 hayoof13
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
IHGDFCExecOffice,迪拜节日城洲际酒店 的 Manager,回复了这篇点评2019年6月22日已回复
Google 翻译

Dear Hayoof 13,

Thank you for sharing this great comment on your recent experience at InterContinental Dubai Festival City.

I am thrilled to read that you and your team keep enjoying both the Conference & Events Center and our Anise restaurant. It is certainly very encouraging to learn that your team had a productive and pleasant time with us. I am even more proud to hear your kind words about the service provided by our teams at the restaurant and the meeting rooms, which I have already shared with our colleagues.

We look forward to welcoming you and your team back in our venues very soon.

Best Regards,

Andreas Koenig
Senior Outlets Manager
InterContinental Dubai Festival City

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