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很舒适的入住。大堂、房间、健身房、泳池都很棒
酒店的位置也很好，临近地铁站，出行方便。
Lounge的服务也很棒，Joanna和她的同事都很热情，餐饮种类也很丰富。在Lounge里的景观和视野也很舒适
Dear Nomad51518426046,
First and foremost, we would like to express our heartfelt gratitude for the lovely review you left during your recent visit, and we are delighted to learn that we were able to meet your expectations.
We are happy to hear that our Club Lounge team and especially Joanna was able to exceed your expectations in terms of hospitality and service, and we will ensure that your comments are forwarded to them.
Thank you once more for choosing Sheraton Grand Hotel Dubai for your trip, and we hope to serve you again in the future.
Kind Regards,
Anna Collier
General Manager
我在这里住了两个月，最近三天我call他们需要house keeping，拖了我两天没有给我打扫，并且在我投诉后告诉我因为我们不在schedule上之类的话术，那问题归结到了我的身上。 ok 我付着高额的租金对我来说我看中的就是他可以打扫。他从一个星期两次打扫变为一次后把问题归结到我身上……..什么意思？ 在我住了两个月之后，在三天没有给我打扫后 告诉我 原因是因为他们房满了？ 因为expo的我们已经多付了房费，那么以为着我在高峰期任然享受当处当初的待遇。你现在告诉我我们做不到？我们老客户不是人？
Dear Climber06200924249,
Thank you for choosing Sheraton Grand Hotel, Dubai your home during your travel to Dubai. Providing the highest level of hospitality is our number one priority and we regret to hear that we fail to meet your expectations. We take matters such as this very seriously. As a result, we raised your feedback to the appropriate hotel team leaders and with the responsible department to ensure we investigate and action it accordingly. We would like to know more details about your feedback. Feel free to share it with us at +971 4 503 4444 or email us at info.granddubai@sheraton.com. Again, thank you and we hope to have the privilege to welcome you again.
Kind regards,
June房间打扫得特别干净。krishna soe～
服务的特别好特别的快接你，现在就给我把房间搞得特别干净。我听我特别能喝水，然后他又送了我好几瓶水房间的被子也帮我重新铺了一遍，至于不干净的地方一个，我重新整理了一遍。
Dear Relax26202302461,
Thank you for taking the time to write a review of your visit to the Sheraton Grand Hotel, Dubai. We are delighted that you enjoyed your stay overall and we can't wait to welcome you again soon.
Kind regards,
酒店的环境不错，位置很完美，拉打扫的人员非常敬业，推荐推荐，要特别感谢 Qasim & Sally 非常仔细的打扫了我的房间，过程中真的是一丝不苟，非常仔细的打扫了我房间的每个角落，过程中看到我房间没有矿泉水了，还帮助我拿了几瓶矿泉水上来，真的十分感谢他们的帮助和工作，他们非常的热心
Dear Valued Guest,
Thank you for choosing our hotel for your recent stay in Dubai and providing your positive review about your stay experience.
We truly appreciate your complimenting feedback about Housekeeping service provided by Sally and Qasim.
Look forward to another opportunity to be at your service in a near future.
Warm regards,
Olesia Ostapenko-Majid
Executive Assistant Manager-Rooms
