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显示较少我们要的是一双层套房,因为要带着16岁的女儿一起。房间还是非常干净的, 但是太老了,有点旧,灯具像是80年代的那种,颜色不好,光线不好。室外的台阶在通向房门的道上覆满了冰雪,容易滑倒(密歇根正值冬季)——非常不安全。早餐餐厅有点奇怪,种类不多,看上去格局也有些老旧了。考虑到这些,我们付的价格似乎有些过高了。我说的这些必须作为万豪考虑提高改善的参考,如果不花大量的资金用来改善,我想以后是不会来住的了。
We appreciate you sharing your thoughts and the kind compliments about our housekeeping staff and property cleanliness. Our goal is to provide every guest with a superb experience in every aspect, we apologize for not doing so. We are sorry that you were disappointed with the room décor and complimentary breakfast offerings. To address your concerns I am happy to announce our extensive multi-million dollar renovation that will begin this month. If you would like to discuss your stay further please contact me at ri.arrmi.agm@marriott.com We hope to have to opportunity to accommodate you again after our construction.
这是一次很棒的经历,我和我的家人预定了一个有两个卧室的套房,自始至终服务都非常的好,一开始我们要的是有两个卧室的双层的套房,但是的确感觉没有隐私,因此我们要求换到了现在的房间,一晚只要10美元,他们真的非常的友好,甚至还给我们打折,道歉,因为没有达到我们的期待。床很舒适,有免费的咖啡,免费的早餐很不错,种类很丰富,我们很满意,总之,很棒的经历,很值。
Thank you for the comments! We are thrilled to hear that you had such a memorable experience with us. We pride ourselves on high levels of guest service and love hearing that you were no exception. We look forward to your next stay at the Residence Inn Ann Arbor.
我在密歇根大学卫生系统有为期一周的访问工作。在莱斯登旅馆(Residence Inn)预订了一周。按医院价格一晚上100美元含税。房间干净,安静,但装饰过时,灯罩也坏掉了。我们去过很多地方旅行,却从来没有遇到过这样的情况。浴室有一个提示语写着只能供应20分钟热水,下一波热水要再等上30分钟到一小时。那两个人怎么洗澡啊,一人十分钟吗?尤其是还有一个人是残疾人的话!旅馆方面告诉我们说要想热水时间长,就要升级房间!在这一地区的其他连锁酒店,假日酒店,康福特套房酒店等,打折价只要60美元含税。看我们定的这个酒店,价格快是人家的两倍了,所以我们本来期待会更好的住宿体验!在医院里忙了一天疲惫不堪,真的没精力在房间里晃悠着等着有足够的热水让两个人洗澡。他们竟没有告诉我们7天的住宿我们只能用一卷厕纸,太惊讶了。我确定他们肯定会说“您可以升级您的房间”。
Thank you for your review of the Residence Inn Ann Arbor. We appreciate the compliments on our cleanliness and were glad you got to enjoy our hospital discount, however are sorry to hear about your disappointing encounter. Our exterior access rooms do all have private hot water tanks much like a typical home. We only provide the signage in the room regarding the water as for our guests to plan accordingly with showers, our rooms can accommodate up to six. If you would like to discuss your stay further please feel free to contact me at 734.996.5666 ext 2120.
Respectfully,
Stephanie
Assistant Gerneral Manager
我非常想让你们知道昨晚在前台做接待工作的罗斯玛丽小姐,她真是所有公司都想要雇用的那种好员工。
那天我从密歇根出发到印地安那州,因为正下着雨,我有点不确定是不是找对了方向。我在下一个路口把车停了以后,打算找一家酒店,我没有找加油站是因为现在不管什么地方的加油站的工作人员都不怎么会认方向或者指路什么的。我在十点过的时候看到了你们酒店,就进去了。当时在前台接待的就是罗斯玛丽。我向她说了我的问题,她非常肯定我想找的是上一个出口。她还告诉我具体该怎么返回高速公路等等。然后她还说如果我告诉她我是要去哪个城市,她还可以帮我打印一份地图。但我没再麻烦她,因为这个星期早些时候我去密歇根的时候,在地图网上查过地图,自己用手记了一张简单标注的高速路线单子。她真的非常热心,工作途中还这么帮我。而且她给我指的路完全正确。她真是个非常有爱的人!
Thank you for stopping by! it is great to hear you were so well taken care of, we absolutely pride ourselves on our stellar guest service. We hope you can enjoy the property on your next trip.