华尔道夫非常不错,环境很好。第一次来到成都体会华尔道夫的至尊服务让我觉得非常得舒服,很高档。 但是有一点不太满意的就是房间的窗帘只能自动打开,想手动打开的时候都会出现一些问题让我觉得非常不方便,让工程部来维修之后仍然没起作用,希望下次再来可以改善这个问题。客房的服务员态度也很好,每次见到我都会亲切的问候,不愧华尔道夫的高端品质,所有的员工在酒店内都给客人非常舒服的感觉,即使是打扫清洁的阿姨都非常有礼貌,更多
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华尔道夫非常不错,环境很好。第一次来到成都体会华尔道夫的至尊服务让我觉得非常得舒服,很高档。 但是有一点不太满意的就是房间的窗帘只能自动打开,想手动打开的时候都会出现一些问题让我觉得非常不方便,让工程部来维修之后仍然没起作用,希望下次再来可以改善这个问题。客房的服务员态度也很好,每次见到我都会亲切的问候,不愧华尔道夫的高端品质,所有的员工在酒店内都给客人非常舒服的感觉,即使是打扫清洁的阿姨都非常有礼貌,更多
显示较少尊敬的贵宾:
感谢您留下如此精彩和详细的f反馈。我真的很高兴您拥有一个“非常舒服的体验”。入住体验中的每一个细节和客人的每一个需求都是非常重要的,我们的目标始终是让您的整个入住都拥有完美的体验。谢谢您对手动打开窗帘的反馈,我已经和工程部进行了沟通。您下次入住前,请与我们联系,我们会和您沟通提前准备对您所住房间的窗帘进行定制化设置。我很幸运有一个真正关心我们客人的团队,并且总是努力创造“比家更好”的体验。我们将继续为客人的卓越品质体验而努力,并期待着您在不久的将来归来。再次感谢您,并祝您一切顺利。
Gacian Gan – 行政办公室
Dear distinguished guest,
Thank you for your time to leave such a wonderful and detailed comment. I am truly delighted that you seem to have had an ‘very comfortable stay’. Every detail in the arrival and every need of guests during the stay experience is very important and we always aim to have a seamless experience from start to end. I am certainly blessed to have a team that genuinely cares for our guests and always tries to create ‘better than home’ experiences. Thank you for your feedback on opening the curtain manually. I have communicated with the engineering department. Please contact us before your next stay. We will communicate with you in advance and prepare to make customized settings for the curtains in your room. I'm lucky to have a team that really cares about our guests and always tries to create a "better than home" experience. We will continue to strive for the excellent quality experience of our customers. Looking forward to your return in the near future and thank you once again and wishing you all the very best.
Gacian Gan - Executive Office