Dear Guet,
Thank you for your review after your latest stay with us. We are sorry this experience did not meet your expectation. Please allow me to express our sincerest apologies.
The points you mentionned will be adressed to the management. However we enjoyed your point regarding the staff, we will happily share your comments with them even if the notation is low.
We really hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Yaka POTIN
Guest experience Director