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附近酒店
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1 - 6 条点评,共 2,944 条
点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2017年6月30日的点评

房间离大海和游泳池太远,停车也离房间太远了,有时候我需要一个俱乐部的车才能去房间,卫生间漏水,没有被固定,虽然我们询问了,但是你至少需要问3遍工作人员才能完成你的要求。食物几乎没有选择。聚会只不过是DJ放歌。互联网太慢了。不会再选择这趟旅途了。

与 Rotana Hotels 合作收集的点评
感谢 Abdel Ghany F
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 General Manager,回复了这篇点评回复时间:2017年7月1日
Google 翻译

Dear Mr. Abdulghany,
Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. Please be assured that I have passed your feedback to the concerned department heads as we view all comments in an extremely constructive manner.
I look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future.
Best regards,
Azmi Sami .
General Manager.

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2015年2月9日的点评 通过移动设备发表

我和我的家人一起在沙姆沙伊赫的这个酒店度过了五天。这是一个很棒的地方 ,所有一切都很令人惊喜。房间很干净整齐,景色很棒(花园和大海)。餐厅的食物很出色,我的孩子很喜欢温水游泳池还有免费的游戏,到处都有免费的冷饮。我的妻子和我很喜欢这里,希望明年有机会在来。

3  感谢 Mahmoud S
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 Manager,回复了这篇点评回复时间:2015年2月12日
Google 翻译

Dear Mr. Mahmoud,

I was delighted to receive your comments regarding the service and hospitality provided by our team members.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future.

Sincerely,

Azmi Sami

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2015年2月3日的点评

过去的5天我住在这里,我预定的是旅行套餐,第二部分所住的房间是标准的海景房, ,, 房间很棒,和想象中的一样干净。酒店的设计很漂亮,大部分人都很棒。

感谢 louly l
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 Manager,回复了这篇点评回复时间:2015年2月5日
Google 翻译

Dear Ms. Louly,

We would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency.

We place great value on your custom, and your continued relationship with Rotana. I look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future.

Sincerely,

Azmi Sami

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点评翻译: 此点评由TripAdvisor全球志愿者翻译而来,查看 原始英语点评
2015年1月30日的点评 通过移动设备发表

我这这里度过了我度蜜月的第二天,我对于这么差的服务非常生气。当时有一个埃及旅行团的旅客,所有的工作人员都忙于服务他们。我对于大部分工作人员在超负荷工作时候的不友善感到非常失望。同时,这里的沙滩我也不会推荐。这个浪漫的地点不适合家庭旅游,因为它隐蔽于所有周边的郊游景点和娱乐设施,而且酒店内部的餐厅晚上10点就会关门。

4  感谢 shirinea_86
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.co.uk 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 Manager,回复了这篇点评回复时间:2015年2月5日
Google 翻译

Dear Mrs. Shrina,

Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, in which you express your dissatisfaction of the manner and attitude with which you have been serviced by our employees, with great concern.

Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Hilton hotels. I have discussed your comments with the Departmental Managers concerned, and have personally followed up to ensure that the appropriate corrective actions are immediately taken.

Mrs. Shrina, please accept our thanks for taking the time to advise us of your comments. Hopefully you will notice the difference in quality and service during your next stay with us.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you once more or to any of our Rotana Family of Hotels in the near future.

Best regards,

Azmi Sami

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2015年1月26日的点评 通过移动设备发表

酒店价格贵,因此人们对它各个方面都会有一定质量的要求和期待。#房间浴室和建筑绝对灵的 # 海滩和浮潜、海滩零食、毛巾等等都真的很棒,特别是珊瑚真的好壮观 # 比较恼人的一点就是,包含在内的只有一天一瓶水给你一家子人,再多就要自己掏钱了 # 餐厅食物Ramsis的质量好但是由于人太多,感觉就很糟了。自助餐简直就是灾难,服务员们像疯了一样跑来跑去,连水都没的提供。食物到处散落在自助餐上,令人惊讶的是在关门的两小时前甜点就没有了! # 主泳池看上去很赞但没人进去,因为太凉了:( # 能看到优美风景的极可意水流按摩浴缸也没被我们用过,因为儿童是不能用的 :(

感谢 ashafie
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 Manager,回复了这篇点评回复时间:2015年1月28日
Google 翻译

Our Dear Guest,

Thank you very much for choosing to stay at Grand Rotana Resort & Spa and for taking the time to write to us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. We read your comments, with great concern.

Please accept our sincere apologies for not delivering the high standards of service that you have come to expect from Rotana hotels. I have discussed your comments regarding the main buffet with the Departmental Managers concerned, and have personally followed up to ensure that the appropriate corrective actions are immediately taken.

Moreover, reference to your comments regarding the Jacuzzi usage , please be informed that it’s not allowed for the kids to use the Jacuzzi as per the worldwide health and safety standards, as well as the free water in the room for the all inclusive guest, kindly be informed that this information is already mentioned clear to all travel agencies and its clear on the formula note which is available to all guests on our front desk but you are able to have a free water in the other outlets during the day.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you once more to Grand Rotana Resort & Spa or any of our Rotana Family of Hotels in the near future.


Best regards,

Azmi Sami
Hotel Manager

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2015年1月21日的点评

真是极致的享受。我还希望再次住进去,这间酒店最赞的是它的员工,他们总是面带微笑而且非常帮的上忙。酒店的餐厅和蒸汽浴室都不错,桑拿浴让我非常舒适愉悦,他们的动画团队挺好的。

与这家酒店合作收集的点评
1  感谢 AhmedFouda1976
此点评为TripAdvisor会员个人反馈,不代表TripAdvisor的意见。原文语言为英语,源自www.tripadvisor.com.eg 查看原文
GrandRotana,Grand Rotana Resort & Spa 的 Manager,回复了这篇点评回复时间:2015年1月28日
Google 翻译

Dear Mr. Ahmed,

I was delighted to receive your comments regarding the service and hospitality provided by our team members.

I would like to thank you for taking the time to write to us. It is only through your valuable comments that we can continue to improve our products and services for you our valued guests. I will be sure to pass on your comments to our team and share the good feelings you have experienced.

Mr. Ahmed, such encouraging comments are very rewarding for our people, thank you once again for taking the time to write and applaud the hotel team’s efficiency.

We place great value on your custom, and your continued relationship with Rotana. We look forward to welcoming you once more to Grand Rotana Resort & Spa in the near future.

Sincerely,

Azmi Sami
Hotel Manager

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