Thank you for the feedback regarding your visit to Lemon Tree Hotel,
Chandigarh. I deeply apologize for your stay experience and for not meeting some of your expectations during your visit.
We are a midscale hotel built in line with international 3 star hotels. We have been careful to benchmark competitors in our segment in order to set a very competitive price for food and for rooms. We hope you find Lemon Tree to be value-for-money on your next visit.
The government levies several kinds of taxes, both at the central and state levels (differ from state to state), on hotel bills. These taxes are levied by the government directly and hotels cannot influence the amount or the process of collection. However, service charge is levied by us and shared with the hotel staff, who work towards ensuring guests have a refreshing and memorable stay at Lemon Tree. Customers who feel that on a particular visit they do not want to pay the service charge for any reason, can tell the Front Desk and they would go ahead and adjust the same. All of this is clearly stated in the confirmation mail a guest receives post booking his stay with us. We are sorry our Front Desk staff was not able to clearly explain the same to you. We have re-briefed our team to understand this better.
Please give us an opportunity to make amends. Should you accede to my
request, please email me at firstname.lastname@example.org and I will be happy to handle the arrangements personally.
Hotel General Manager
Lemon Tree Hotel, Chandigarh
34 Cities, 57 Hotels and 5800+Rooms. Refreshing India..