Dear Guest,
Thank you for taking the time to share your recent experience at the Courtyard Marriott Agra with us. At the outset, please accept my sincere apologies for the inconvenience that you had to go through during your recent visit to the hotel. It is indeed very disappointing that we fell short of delivering the services which Marriott is known for. Our sincere apologies for the trouble which you had to face.
May I take the liberty to request you not to let these incidents mark our hotel impression and hope you give us another chance to serve you better.
Upholding my commitment to provide a memorable experience with exceptional service, I look forward to welcome you back in not too distant future.
Best regards,
Team Courtyard by Marriott Agra