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Do not waste money
Thank for enriching the TripAdvisor community with your insightful review. We appreciate the time you took after returning home from your recent stay with us to share your thoughts about our resort with fellow travelers.
Our culinary team takes great pride in presenting guests with memorable dining experiences, and I will surely share your positive review with our staff members to further inspire them. With 19 in-house restaurants featuring the very best of Italian, Mexican, Indonesian, and Japanese specialties, as well as healthy, post-workout bites at Spa Café, and premium cuts of grilled Wagyu at DAVA, our chefs work hard to please every palate, whim, and occasion.
Genuinely caring service is at the heart of the AYANA experience, and our specialized brand of hospitality is known as ‘Touch of AYANA’. I would like to express our sincere apologies for the inconvenience and uncomfortable experience that you had during your stay with us. This may have been a peak time with very high occupancy where a tremendous amount of people were staying and visiting the resort which makes it more crowded than usual.
Thank you again for taking the time to share your feedback with us. We do hope to see you back here soon